Oscar and Louis were extremely helpful
Obviously you need to have the problem occur but it doesn’t consistently happen so it was a waste of my time
Oscar is an amazing service advisor I would recommend him to anyone
Thank you Jared for ordering the part I needed and getting my truck taken care of, In a timely manner, at a very busy time of year! I even received a loaner. Thank you again for excellent service, Merry Christmas and a Blessed New Year. Sandy
Thank you all for taking such good care of my car. I look forward to having a great working relationship with Jason. Corky! Happy Retirement!!!
Friendly, professional service. Always kept us on the loop. Thank you!
Although service was timely. The customer service was sub par. From checking in to picking up felt as though my business was not important, as if I was just another customer that day. Probably will not be coming back.
Luis is the best! He is so efficient and personable. He is very knowledgeable
about my Cadillac and informs what needs to be done next..
I was very pleased with the service I received.Greg White, and Oscar Monroy were very helpful with agreeing that awesome service Thank you
I did not receive a text message or phone call letting me know my vehicle was ready for pick up.
Luis was great, good communication!
Oscar was very friendly and helpful. He listened to what I had to say and made sure that he addressed my concerns before I left the dealership. I will definitely be going back. Mr. Larry was also very nice and helpful.
Seems that for some reason no lender cars are available sense they all got sold, and was told that my car was to stay there for over a week..guy helping out was not much help..
I have never had a worse service experience than at your dealership. I left your removed my car from your Service Department and went directly to Jessup for repair, and ended up purchasing another Escalade.The other dealership stated you should pay for my warranty as it was under Cadillac warranty.
The appointment for the recall was cancelled for the reason that nobody can do the work thst day. At least costumer service should let me know so that I rescheduled without going to the shop. Also the price they gave me over the phone for oil change was wrong. I paid almost double the price they told me. I’m not satisfied of the service overall.
Good morning, I brought in my car in for an oil change, front end alignment and to check on a noise coming from the Engine are I believe. However, I have the car back and noise still persists. Thank you for your support in this matter.
Courteous and great service. Especially the receptionist who went out of her way to help me.
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