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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3396 reviews 68%
4 star 996 reviews 20%
3 star 128 reviews 3%
2 star 219 reviews 4%
1 star 230 reviews 5%
Review Us
Tien N.
2 out of 5
4/16/2026
The service technician provided misleading information and did not follow my instructions. As a result, I was charged for services that were not necessary. Additionally, the service manager behaved unprofessionally, including telling a customer to “shut up” and questioning what was wrong with them. Their approach to handling situations comes across as aggressive and inappropriate. I also have a voice recording that can be reviewed as evidence.
Cody B.
5 out of 5
4/16/2026
Chad did a great job. Very thorough with the process.
Tabitha M.
5 out of 5
4/16/2026
He did a great job! Always friendly too!
Michael H.
4 out of 5
4/16/2026
They got me in and out in no time. No complaints.
Jamal M.
4 out of 5
4/15/2026
Super Excited
Trisha A.
5 out of 5
4/15/2026
As always, Matt did a great job !
Amie K.
5 out of 5
4/15/2026
Very good, complete and accurate service. Thank you.
Jay J.
2 out of 5
4/15/2026
With the price car owners pay for maintenance services, to hit us with a credit card fee demonstrates really bad business judgement. Jaw dropping maintenance fees then one more jab, is a slap in the face. The service manager was fine, whatever executive made the stupid decision about the credit card fee should be questioned.
Paige W.
5 out of 5
4/15/2026
Michael Estrada was kind and helpful! Would recommend
Christian M.
5 out of 5
4/15/2026
Matthew Wirig was awesome to work with; honestly, my best experience with Rapids Honda service so far! He was knowledgeable, transparent, and kept me up to date on the status of my service. He did a great job!
Steven M.
5 out of 5
4/14/2026
The service and team here is awesome!
Jaclyn T.
4 out of 5
4/14/2026
I have brought both my vehicles in for service and each time Matthew has gone above and beyond what I expected. He was able to fix the issues I had, gave me sound advice going forward and generally listened and cared that everything I had a problem with he addressed and took care of. I will always ask for Matthew when the need arises. What an asset to your company!
Ronnie S.
2 out of 5
4/12/2026
The exterior trim around the front window has white spots on it and we’re not able to clean them. I was not happy about that. But I like other aspects of the car. I will correct the problem myself. I like the car , I like salesperson ( she had good knowledge of the car) and was very professional.
Carrie B.
1 out of 5
4/12/2026
I was waiting inside rapids Honda waiting on my car. I let him know that. I got a text saying my car was done. It was probably another half hour after that and then he called me to tell me my car was done. I felt like it was not personal.
Peter T.
5 out of 5
4/12/2026
Matthew is awesome. My wife and I take both of our cars to him and he's been great to work with.
Nicholas C.
5 out of 5
4/12/2026
Always a wonderful job done by the coon rapids team always plan on coming back for services that are needed done.
Lawrence/Julie F.
5 out of 5
4/11/2026
I appreciate how Blong answered all my questions.
Scott J.
5 out of 5
4/11/2026
Matthew did a great job of communicaating with me regarding the diagnostics on my car.
Bonnie W.
5 out of 5
4/10/2026
Friendly helpful service for my car. Thank you!
Davis J.
5 out of 5
4/10/2026
He was great, very courteous and knowledgeable

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