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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3410 reviews 68%
4 star 999 reviews 20%
3 star 130 reviews 3%
2 star 221 reviews 4%
1 star 230 reviews 5%
Review Us
Carol P.
5 out of 5
6/3/2025
Great
Susan I.
5 out of 5
6/3/2025
Michael was very polite, helpful, and considerate. I enjoyed working with him and was completely satisfied with the service I received.
Sabrina P.
1 out of 5
6/1/2025
My check engine light is still on. I have had it assessed on my last 2 oil changes and they “fix” or state everything is fine. I can’t imagine driving around for months with an emissions or engine issue can be good for a brand new vehicle. Please contact me for further diagnostic plan.
Kristina B.
4 out of 5
6/1/2025
Matthew was kind and patient with me as I was running late. He was able to get my pilot serviced and back on the road in no time.
Dave W.
4 out of 5
6/1/2025
Straightforward information.
Michelle O.
5 out of 5
6/1/2025
Thank you for being the best!
Gary L.
5 out of 5
6/1/2025
Thanks
Joan C.
5 out of 5
6/1/2025
Great communication! Thank you
Lisa H.
5 out of 5
6/1/2025
Matthew was awesome!
Tracey K.
4 out of 5
6/1/2025
I would like to express my sincere appreciation for the outstanding customer service I received from Mikey Estrada at your dealership. From the moment I arrived, Mikey was kind, courteous, and consistently professional. He greeted me with a warm smile and ensured that I had transportation while my vehicle was being serviced. When I was unable to pick up my vehicle at the originally scheduled time, Mikey went above and beyond by following up with a phone call to check in and see how he could assist. His attention to detail and genuine concern for my convenience did not go unnoticed. It’s rare to encounter someone so committed to providing such thoughtful and attentive service. Mikey is a true asset to your team, and I hope his efforts are recognized.
Patricia K.
1 out of 5
5/30/2025
I got an appointment at 7:00 am thinking I would be the first one to work on my car. The recall fuel pump said it would take 1:40 , oil change :45 minutes my car was done at 11:00 , my problem was my 7:00 appointment which turned out to be 8:15 before my car went into the shop, do you think if I had a doctor appointment at 7:00 and showed up at 8:15 they would let me see the doctor? Very disappointment with your schedule system
Peg L.
5 out of 5
5/30/2025
Chad was very helpful
Debra J.
5 out of 5
5/30/2025
Very efficient and polite service. Kept me well informed and he sermed very knowledgeable.
Daniel M.
5 out of 5
5/30/2025
Michaelina l was very professional and helpful.
Pamela D.
5 out of 5
5/30/2025
Very accommodating; answered questions, explained things well.
Peter S.
5 out of 5
5/30/2025
Mikey was great to work with
Donna G.
4 out of 5
5/30/2025
I lease my car. I got my car 19 months ago from Jorge…whenever I’m here, I make a point of seeing him…he’s a great guy. Everyone I’ve met have been kind and helpful. Rapids is the 3rd Honda dealership I’ve worked with and definitely the best! My 2024 is my fifth Honda, fourth CR-V…I will always have a Honda
Steven M.
5 out of 5
5/30/2025
Great service advisor
Douglas D.
5 out of 5
5/30/2025
Excellent employee very professional.
Brian S.
5 out of 5
5/29/2025
Excellent and speedy service like usual

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