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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3410 reviews 68%
4 star 999 reviews 20%
3 star 130 reviews 3%
2 star 221 reviews 4%
1 star 230 reviews 5%
Review Us
Donna P.
5 out of 5
6/21/2025
Very friendly and helpful staff.
Alexander I.
5 out of 5
6/21/2025
Mike was able to add recall service to my already-scheduled maintenance. He was very friendly and did a great job.
Asha C.
4 out of 5
6/21/2025
Very satisfied with Matthew Wirig’s service today.
Richard C.
5 out of 5
6/20/2025
Michael was very nice and kept us well informed
Marcianna M.
5 out of 5
6/20/2025
Always have good service at Rapids Honda. No complaints.
Abebe D.
5 out of 5
6/20/2025
Good team and excellent experience they have
Brent L.
4 out of 5
6/20/2025
Thank you for changing the oil and tire rotation on my car. I appreciate the excellent service you provided too me. Everyone was so kind and helpful. I will highly recommend your dealership and services to others.
Chad D.
2 out of 5
6/20/2025
My service advisor was awesome just as Rachel from sales/service did and advocated to get the seat weight sensor recall issue resolved. But parts are limited. This recall has been posted for quite some time and there are only limited spots within each week but the recall can’t be scheduled until 3 months out? That’s time that I have to take off of work when I have other manufacturers such as Ford that will provide mobile service at my house. Also Ford will pick up and also drop a vehicle. To be fair I do work 80 miles from my house by my wife works from home so that is very convenient of Ford! Definitely a selling point but my service advisor at Rapids Honda did a 10/10 within his capability.
Kay M.
4 out of 5
6/20/2025
Michael, Exceed our expectations, arranged and serviced our CR-V but also picked up an out standing issue and resolved it in a time line I didn't think possible. Thank you, from both Kay and I
Kathleen S.
5 out of 5
6/20/2025
Excellent service. Thanks
Ryan C.
4 out of 5
6/20/2025
I recently started servicing my vehicle at Rapids Honda, and Michael has been my service advisor each time I have visited. He is always friendly, knowledgeable, and informative.
Cassandra K.
4 out of 5
6/20/2025
Just concerned that my vehicle is a new 2024 vehicle and already im being told I need new tires and new this and that. I'm disappointed. That was why I bought a brand new vehicle so I didn't have to worry about such things for a long long time.
Jan L.
5 out of 5
6/20/2025
I'm happy with the service.
Lorena P.
4 out of 5
6/20/2025
Mikey was helpful and pleasant. My time spent waiting was minimal
Kent S.
5 out of 5
6/20/2025
Great, fast service. Friendly reception.
Jennifer P.
2 out of 5
6/20/2025
The tech and the service person chould not even figure out how to open gloveb, so service could not be performed.
Barb P.
4 out of 5
6/20/2025
greatest
Jess B.
5 out of 5
6/19/2025
Ok
John G.
5 out of 5
6/19/2025
Great customer service, communication and done early!
Lisa R.
5 out of 5
6/19/2025
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