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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3410 reviews 68%
4 star 999 reviews 20%
3 star 130 reviews 3%
2 star 221 reviews 4%
1 star 230 reviews 5%
Review Us
Akpamte M.
2 out of 5
6/25/2025
Bad experience today
Mimi D.
5 out of 5
6/25/2025
Excellent service. Thank you.
Robert M.
5 out of 5
6/25/2025
My service advisor Blong was great.
Ahmed J.
5 out of 5
6/25/2025
My service advisor was excellent and very helpful.
John E.
5 out of 5
6/24/2025
Matt was great! Thanks Rapids Honda!
Thomas H.
2 out of 5
6/24/2025
Matthew’s service was good, but I had ordered some tires on 6/17 (Drew Mechley-I’ll get that order for you Bud.) However when I arrived Monday 6/23 for my oil change and tires-no tires.I called six times to Drew and Blong Xiong. Never got a return call. I even called the switchboard operator to try and get an answer. She said she would take my name and give a note to the gentleman to call me. No results. You missed $1250 tire sale.
Tom V.
4 out of 5
6/24/2025
Mikey was Great
Steve S.
5 out of 5
6/24/2025
He was very pleasant
Rita L.
4 out of 5
6/24/2025
My service rep was absolutely wonderful. I went in hoping to get different tires and rims on my 2022 Honda Accord because I do not like the low profile tire. He was so professional and did all he could to get me what I was looking for. I am so happy to have worked with him and Honda should be proud to employ him. His name is Blong, from Rapids Honda. I am sorry I don’t have his last name with me. Thank, Rita L
Sonja S.
4 out of 5
6/24/2025
Matthew did a great job getting my new tire figured out. The valve stem was bad and made my low tire pressure light come on just about a week after i got a new tire because the 2 nails wouldn't hold pressure of the patches anymore. He really helped me again this morning when i needed help.
Andrea S.
5 out of 5
6/24/2025
I always receive excellent service from Chad Zastrow. Chad is always helpful and pleasant. Thanks
Kathie M.
4 out of 5
6/24/2025
In and out! Just like it should be!
Dorothy H.
3 out of 5
6/23/2025
Drew explained the problems and the issues were resolved.
Roger W.
1 out of 5
6/23/2025
I was told the service would take 2-3 hours. At 3 hours I went to the desk to get an update, guy went to check but couldn’t find out what was up with my vehicle. A 1/2 our later I went back to the service desk, was told it would be done soon. After Another 1/2 hour finally got word it was done. Disappointed that no one came to give me an update or tell me it was going to take longer than expected.
Ankit H.
5 out of 5
6/22/2025
Michael was very helpful.
Tyler Z.
2 out of 5
6/22/2025
Mikey Estrada was very professional and we are thankful for his service to us as customers. A great person to have in employment. The only reason we are not completely satisfied is because of a missed wheel alignment service. After we notified him of the problem, he quickly sought to rectify it.
Araceli R.
5 out of 5
6/21/2025
Professional very friendly 100% satisfied. Thank you.
John L.
5 out of 5
6/21/2025
Great service and personal!
Mckaela B.
5 out of 5
6/21/2025
Matthew was awesome, as always!
Thanh L.
4 out of 5
6/21/2025
Good guy ????

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