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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3408 reviews 68%
4 star 999 reviews 20%
3 star 130 reviews 3%
2 star 220 reviews 4%
1 star 230 reviews 5%
Review Us
David B.
2 out of 5
7/23/2025
My biggest recommendation is to get rid of the text status updates and talk to your customers about decision making activities. I was with Walser Nissan for many years. Once i bought a Honda, i thought id try Rapids Honda. Walser would send video updates during my service so i could see what is happening and TALK with me each time about the status of everything. Not leaving me high and dry via a text to decide what to do.
Dee K.
5 out of 5
7/23/2025
Drew is an ultimate professional, cares for his customers, provides the necessary and best recommendations with ease. He makes me feel good about my decision to go with your service for both of my vehicles. He’s a true superstar. Thank you
Jill P.
5 out of 5
7/23/2025
I so appreciated Mikey’s, as he said to call him, time he took to explain things, answer my questions, without feeling rushed or insignificant. He said I could call anytime with questions,concerns and just ask for Mikey! I always worry of being taken advantage of as a female and senior citizen when it comes to cars etc, but Mickey and Rapids Honda have helped to minimize that concern.
Raina B.
5 out of 5
7/23/2025
Chad was great!
Mckenna S.
5 out of 5
7/23/2025
Very quick and professional service! Appreciated the car wash too!
Alice M.
4 out of 5
7/22/2025
Mikey Estrada was amazingly gracious & caring! I dropped in with no appt because a check engine light had come on in my Honda. Mikey set up an appt for next week, but then offered immediate service if I had time that day. The check engine light was for a transmission oil change. Since I was close to needing an oil change as well, I had both done, plus new wipers & tire rotation too. Mikey brought me personal updates as to the progress being made throughout the whole process. I was extremely pleased with Mikey & highly recommend his professionalism as well as his cordial attitude!
Nichole H.
5 out of 5
7/22/2025
Timely and great price. Thank you
Jacob S.
5 out of 5
7/22/2025
Very personable and easy to work with. Gave me the information I needed quickly and concisely. Thank you.
Ed G.
5 out of 5
7/22/2025
He was very thorough and did a great job! Thank you!
Michael B.
5 out of 5
7/22/2025
Great customer service did 10 out of 10
Aimee G.
5 out of 5
7/22/2025
Matt is always very helpful and friendly.
Deann C.
5 out of 5
7/22/2025
Chad was helpful and kept me informed throughout the service visit.
John Z.
3 out of 5
7/22/2025
All good with him. I do have a concern once I arrived home and could see as I was driving, the “Diamond Fusion / Auto Butler” on the wind shield did NOT work. There are tons of smears & marks so I assume did NOT get done. Please call me ****-****-xxxx. John Z
Angela H.
4 out of 5
7/21/2025
Matthew was amazing and extremely friendly and explained everything that was going yo take place on my car. Also I did not wait long for my car to be done! Thank you
Neil C.
5 out of 5
7/20/2025
Great service and communication
Carolyn B.
5 out of 5
7/20/2025
I had great service!!
Deborah K.
5 out of 5
7/20/2025
Drew was friendly , he explained what they were going to do. Thanks Drew!
Kathy X.
4 out of 5
7/20/2025
I would appreciate if someone came and told me when the car was finish. I saw my car parked for a good 30 minutes or more outside but wasn’t sure if work on it was finished. There was a customer that I knew came in after me and I saw that someone physically came and told him work on his car is done he can go. Yes, I understand that that customer might have gotten a different service done on the car but that is not the point. The service people were not that busy just sitting at their desk so please don’t tell me that they were super busy so that’s why they couldn’t physically come in to tell me car was done ready to go when they clearly saw me go sit in the dealership knowing that I was waiting and not dropping off. I also kept checking my phone to see if I would get a text through the check-in about work and also did not get notification of it being done till I physically had to ask someone. Please do better on this.
Leann P.
4 out of 5
7/20/2025
Kind and honest but very expensive
Latisha R.
5 out of 5
7/19/2025
I always have great and timely service at Rapids Honda!

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