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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3408 reviews 68%
4 star 999 reviews 20%
3 star 130 reviews 3%
2 star 220 reviews 4%
1 star 230 reviews 5%
Review Us
Bruce K.
5 out of 5
8/23/2025
Matt is first class. Great guy.
Ann C.
5 out of 5
8/23/2025
Drew was knowledgeable and efficient with my appointment. He was very courteous and Friendly! He provided excellent customer service.
Bettina C.
4 out of 5
8/22/2025
Your estimates for any future work on my truck are quite high, so I will be comparing the cost with other mechanics.
Michele Y.
5 out of 5
8/22/2025
The team that cleaned the inside of my car and cleaned the windows did a great job!
Ellen G.
1 out of 5
8/22/2025
Terrible customer service. Stood and waited for any of the 4 service technicians to notice me and check me in ...... One of them taking to another employee about where they are going to college, who are their roommates, etc .. One of the other ones just walking around..... There are two other Honda dealerships where I have gotten my service done. In both cases, someone came out to the car immediately to check me in, take the mileage, check the exterior, confirm what service I was getting that day. Not at Rapids Honda
Steve D.
5 out of 5
8/22/2025
Drew was very helpful and getting my warranty covered and with giving me a loaner car while I waited. Very professional, and very helpful and a pleasure to work with
Deann C.
5 out of 5
8/22/2025
Chad is always helpful. Today’s service was completed in a timely manner and Chad kept me informed throughout the process
Thomas H.
5 out of 5
8/22/2025
OK
Hibo S.
1 out of 5
8/22/2025
Removed filters now their a noise comming from my ac I was gonna change them soon
Patrick C.
3 out of 5
8/22/2025
I now know what I need to know. Also got the fuel pump recall done.
Tim W.
4 out of 5
8/21/2025
Did a great job getting me in and out. He knew I was on a tight schedule and I was able to get to my next appointment in sufficient time
Jacqueline B.
5 out of 5
8/21/2025
They always do a great job.
David J.
5 out of 5
8/21/2025
Matthew takes good care of me and our Passport
Brian G.
5 out of 5
8/21/2025
Did a very good job explaining to me what was going on with the visit since it was my first time doing this. Very good service and will definitely be back for the next visit
Matthew R.
4 out of 5
8/21/2025
Couldn't ask for better.
Rick H.
5 out of 5
8/21/2025
Mr. Wirig is the epitome of professionalism. Give that man a raise before I hire him away from you!
Paul S.
5 out of 5
8/21/2025
Michael did a fantastic job handling my service!
Erik M.
5 out of 5
8/21/2025
????
Pamela O.
5 out of 5
8/21/2025
Great service!
Bennie W.
2 out of 5
8/20/2025
It has always been my understanding that my vehicle oil change and tire rotation was part of the purchase and is free for the first 36,000. My most recent visit was for an oil change at 32,000 miles. The service manager tried to charge me $90 for the oil change stating that the free oil change, was only good to 28,000 miles. If it was not for the employee standing next to him explaining that the oil change is covered, but I have another free oil change pending at 38,000 miles. Also, he suggested that I have a transmission fluid change. The same employee corrected him again stating that I have a CVT do not require a transmission fluid change. The total bill I would have paid was about $174. I find this very disturbing. In the future, how can I trust this type of service!!!??

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