Rapids Honda Auto Repair Service

Great customer service, daily updates, went above and beyond. Car is running smoothly. Process was seamless. I continue to return due to the customer service at this location.

On time, great communication, well done!

My service was thorough and very friendly. Front desk was personable and friendly.

Michael was great from start to finish!!!!

I appreciate that my air conditioner was fixed while I was there, so I didn’t need to come back another day!

Thank you, Matt for always being amazing and awesome!!

I made a recall appointment months ago and upon arrival parts weren't on hand. Making this appointment was a long arduous process and not having parts on hand was a big let down, mostly due to having to take a day off work and finding child care. I understand it wasn't the service writers mistake and this should not reflect poorly on him. In the future have anybody with a recall appointment call a day or so ahead of time to see if parts are on hand, this would certainly have helped me.

Service was completed as I requested. Mike explained the inspection results thoroughly.

All of you doing good job and respectful

Good experience

Matthew was very nice and took great care of my car!

Thank you for reaching out. I was very satisfied with Michael. He was friendly, professional and answered my questions.

Super friendly and efficient

Thank you Matthew Wirig for the excellent service!!!

Very polite, very professional and friendly!

10

Every interaction I had with representatives went great, thanks!

No, I mentioned that when I booked the appointment over the phone that I had an oil change credit left that should be used which is why I didn't book it myself (he said he'd apply it) and I also said I may not need the cabin and engine filters (he said he'd check with me first before proceeding - done in July 2024 - why was the alert not suppressed?). Those were automatically charged and I had to request again that they be edited. Those were at two separate times while I was there instead of all the work being reviewed at once. This, along with adding the brakes and alignment on top give a feeling of overcharging women so I tried my best to find a coupon. Would you not for charges over $1,000? When I did have billing concerns about the credit card fee that I mentioned also wasn't pointed out before the work was done, I was asked to step aside (you even still had my check card) for someone else to be helped and told small signs were posted "everywhere". It was a humiliating experience in front of my kids and I have no desire to return there myself after years of being a loyal customer and usually treated with dignity and respect. The place now is a money grab. To make matters worse, when I got home, you sent me a CarFax email stating my oil change and rotation were overdue and my tires are old despite the "multi-point inspection".

I appreciate all the workers at Rapids Honda they make a good team !I appreciate the friendly voice that answered the phone to take appointments to the friendly greeting when I came to drop my car off. They were very patient explaining what my car needed for service and was done in timely manner. It was my birthday that day I had my car serviced and was able to have my car took care of and have rest of the day. Thank you everyone !

Very Efficient