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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3408 reviews 68%
4 star 999 reviews 20%
3 star 130 reviews 3%
2 star 220 reviews 4%
1 star 230 reviews 5%
Review Us
Jacob B.
5 out of 5
9/7/2025
Great customer service!
Sandra K.
5 out of 5
9/7/2025
I love Rapids Honda, I would never go anywhere else. They treat you well and I believe they are fair and honest. When my C-rv was totaled because a deer ran out on I94 on a sunny Saturday early afternoon I had cash in hand and could have gone anywhere. I never even entertained the thought of anywhere but Rapids Honda. Thank you
Abdelaziz S.
5 out of 5
9/7/2025
Nice job
Alison B.
5 out of 5
9/7/2025
Blong did a great job
Chad L.
4 out of 5
9/6/2025
Drew always does a great job. ALWAYS! He is professional and engaging which makes it easy to work with him. I feel he gives me the truth and not answers that just make me feel good. I appreciate dealing with someone I trust.
Catherine T.
5 out of 5
9/6/2025
Matthew was very kindd DD and professional!
Tim L.
4 out of 5
9/6/2025
Another good experience, thank you for the fine work. It was nice that the mechanic gave a hoot and showed me the bad parts that needed replacement.
Mary Z.
5 out of 5
9/6/2025
Great job!
Tammi K.
5 out of 5
9/6/2025
Matthew was upbeat and knowledgeable. Great customer service skills! I appreciated how quickly he handled everything.
William D.
5 out of 5
9/6/2025
Thanks
Douglas C.
5 out of 5
9/6/2025
Bling Xiong was a pleasure to work with.
Erin C.
5 out of 5
9/6/2025
Matthew was nice
Hillesheim L.
1 out of 5
9/5/2025
I brought the car in for service at 7:15 am and started calling the service department later in the afternoon for the status and no one could tell me if or when my car would be ready. I was never informed that my car would not be completed that day. I called again the morning of the next day and still was unable to speak to anyone about the status of my vehicle. Later that morning I finally received a text that a part was ordered and my car would be ready that afternoon. I also was not happy with the 3% charge for using a credit card. Once again, there was no communication prior to pickup there would be an additional charge. If I would have known ahead of pickup, I could have brought a check.
Charles F.
5 out of 5
9/5/2025
Great job Drew!
Joseph O.
5 out of 5
9/5/2025
Very friendly. Washed my car. It was a recall service so it took a while but felt taken care of.
Lance N.
5 out of 5
9/5/2025
Great service by your team!!!
Nicholas J.
2 out of 5
9/5/2025
This was not a pleasant visit at all. I told them I needed the complementary service loaner and I know you do that because my wife just got one a couple weeks prior. When I got there he said they don’t do that but if I needed a vehicle, I can pay $55 for the day. I declined and asked for a ride home. That was a terrible experience as they put another customer in the same vehicle, but we lived in complete opposite directions so about 40 minutes apart. I then tried to call him and message few times with no response. Then when I finally got back he was short and rude with me. This will be my last service visit there.
Kelly H.
4 out of 5
9/5/2025
Good if it wasn’t I would tell you
Barbara N.
4 out of 5
9/5/2025
Mikey is awesome! Give that man a raise! He was super personable and gave me his own vehicle to drive because I had other appointments.
Shawn M.
5 out of 5
9/5/2025
Mikey was well above average in communication clarity and frequency. Very professional. I'm an operations manager and I wish we had people apply with skills like that. Keep him around.

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