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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3494 reviews 68%
4 star 1018 reviews 20%
3 star 133 reviews 3%
2 star 224 reviews 4%
1 star 237 reviews 5%
Review Us
Jen K.
5 out of 5
6/24/2026
I thoroughly appreciate Blong's professionalism and care for my concerns regarding my vehicle.
Carol B.
4 out of 5
6/24/2026
Matt was great! Friendly and informative without high pressure. I will be back!
Yvonne L.
4 out of 5
6/24/2026
I managed to smash the right side mirror while backing out of my garage 2 days ago. I drove over to Rapids Honda yesterday, and Matt was so helpful. He ordered the new mirror and before I left for home, he managed to set my damaged mirror so that I could use it to see when I needed to check for oncoming traffic when I had to move to the right lane. That was so very helpful. My experience yesterday and an again today for the install was 10 out of 10 stars! Thank you Matt!
Celso C.
5 out of 5
6/24/2026
Service and costumer service was excellent
Kathleen K.
5 out of 5
6/24/2026
Thanks
Jessica K.
5 out of 5
6/24/2026
Great job
Lois M.
4 out of 5
6/24/2026
Drew was very professional. I was however disappointed with a few things overall. I scheduled my service online and requested a shuttle back to my home. My appointment was at 1:00. Arrived a few minutes early and was all checked in by 1:00. I then had to wait over 20 minutes for the shuttle because another service tech had directed the shuttle driver to give another customer a ride right before I arrived. When I arrived to pick up my vehicle, 2 people whom I assumed were employees (one was in a Honda T-shirt and one was in dress clothes) were chatting with Drew. He acknowledged me and asked the employees to move. The female declared quit loudly “How Rude” I found it quite unprofessional for a fellow employee to act like that in front of a customer.
Ankit H.
5 out of 5
6/23/2026
Chad was very helpful
Peter R.
5 out of 5
6/23/2026
Good job
Linda W.
4 out of 5
6/23/2026
Managers Blong & Shane. Thank you for helping me as a walk in with no apt. Had flat tire to be patched late in day and had small emergency tire on my Passport. Repair was done but found warning lights still glowing after I left building. Technician Brian came to my rescue. High 5. Brought out a computer and plugged into my auto and reset warnings that would not go away for me.I think I heard him say he cleared Wheel Speed Sensor. Thank him again for me. Exceptional customer service!
Kathryn E.
5 out of 5
6/23/2026
Mikey was kind, efficient and explained everything so well. What an asset to Rapids Honda.
Jessica O.
5 out of 5
6/22/2026
Mike is always very personable and helpful!
Kiin M.
5 out of 5
6/22/2026
Thank you
Dave H.
4 out of 5
6/21/2026
Matt was gone today, so Michael filled in; he was very helpful and efficient and answered a couple of questions I had. Great job!
Deanna S.
5 out of 5
6/21/2026
He was so very helpful and kind.
Scott B.
1 out of 5
6/20/2026
Took in the vehicle for maintenance code B7. After this service was completed, now the vehicle is showing maintenance code A. Something was not reset right. Other than that, it was great!
Dawn I.
5 out of 5
6/20/2026
It is very hard for me to make appointments in the summer do to work schedule so I very much appreciate Matthew getting me in for my first oil change due on my Honda. Great service,fast turn around. Thank you, Dawn
Doaa K.
5 out of 5
6/19/2026
He was great! Super nice.
Sten L.
5 out of 5
6/19/2026
Always great working with Matt!
Anthony R.
4 out of 5
6/19/2026
Mikey helped with my issues and explained things to me thoroughly.

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