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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3408 reviews 68%
4 star 999 reviews 20%
3 star 130 reviews 3%
2 star 220 reviews 4%
1 star 230 reviews 5%
Review Us
Michael R.
5 out of 5
9/17/2025
Chad did a great job as always.
Stacy T.
4 out of 5
9/17/2025
Easy to check in and nice area to wait for car to be serviced
Lashon S.
5 out of 5
9/17/2025
Thank you Michael! Very welcoming and easy to work with!
Michael B.
1 out of 5
9/17/2025
Stuff out of van was stolen plus amount given was different thus had the wrong amount on check and had to pay 3% convenience fee. So horrible experience.
Forrest H.
5 out of 5
9/17/2025
Chad always does a great job! He even called me twice during the day to keep me informed.
Jodi C.
1 out of 5
9/17/2025
I was told it was covered under warranty and then it was not. I decided to run diagnostics since you would not use the codes I pulled and he did not tell me the codes your mechanic pulled. It is the second bad experience I have at a Honda dealer ship.
Linda F.
5 out of 5
9/17/2025
Everything was amazing as usual. Staff is friendly, knowledgeable and efficient. Love the complimentary car wash. Thanks for everything!
Eve K.
5 out of 5
9/17/2025
Matthew has been my service representative multiple times and he is the literal best! He is friendly and attentive. He listens to your needs and makes sure your car is fixed properly the first time around. He is the only service representative I will go to because of how great he is.
Robert H.
5 out of 5
9/17/2025
Chad, kept me thoroughly informed on the service of my CR-V. I trust Chad to always provide great service and he always does!!
Linda C.
5 out of 5
9/17/2025
As always, the service was wonderful. Advisors were very helpful as were other staff. I would recommend the service department to any of my family and friends.
Kelly M.
4 out of 5
9/16/2025
Mikey knows who I am and is always friendly and listens to any concerns.
Brice J.
5 out of 5
9/16/2025
Michael was professional, courteous, knowledgeable, and communicated clearly. Great experience
Carolyn B.
4 out of 5
9/16/2025
Valvoline Instant Oil change did not tighten the air filter It took them 3 days to get to Rapids Honda to do an investigation in order to take accountability for this with little to no communication from them. Shawn Richter provided me with an ongoing texting box and his work number which enabled me to easily communicate with him.Since Valvoline wouldn't take any responsibility for decreasing the oil that spilled, Shawn graciously did it at no charge.Thank you Shawn!
Jacob S.
5 out of 5
9/16/2025
Matthew was very responsive and kept me informed on the progress of the car service.
Cheryl T.
5 out of 5
9/16/2025
Great job!
Benard N.
5 out of 5
9/15/2025
Service completed timely
Tracy H.
5 out of 5
9/15/2025
Michael was very helpful and professional
Thomas P.
5 out of 5
9/13/2025
Great job!!!! Top tier service!!! Matt was great to work with…. Highly recommend!!!
Christine K.
5 out of 5
9/13/2025
Chad was very thorough as always. Thanks Chad.
Cher Y.
5 out of 5
9/13/2025
You did a good job.

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