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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3408 reviews 68%
4 star 999 reviews 20%
3 star 130 reviews 3%
2 star 220 reviews 4%
1 star 230 reviews 5%
Review Us
Susan S.
4 out of 5
11/7/2025
I want to thank Mikey for his help in keeping me up-to-date and the team at Honda for servicing???? my CRV. I had the auto Butler, diamond fuse, and an oil change. I was told I would need new tires. Will keep that in mind, checking out possible pricing by former service station. I knew it would take some time to get everything taken care of that was done today so I was prepared with things to keep me busy. Your lounge area is nice, I sat by the cappuccino latte machine… thank you again. I was pleased with my service.
Jennifer O.
3 out of 5
11/7/2025
Check in was fast and I didn't have to wait long for my oil change a tire rotation.
Edinson A.
5 out of 5
11/6/2025
Muy buen trabajo ! Son. Los mejores
Steven G.
5 out of 5
11/6/2025
Matthew has been great to work with! He always goes the extra mile to answer my questions.
Robert H.
5 out of 5
11/6/2025
Always well taken care of.
Scott W.
3 out of 5
11/6/2025
At times your techs like to shoot the sh*t instead of doing there job. Than when they finish the appointment people kind of take there time getting you out the door.
Jodi M.
4 out of 5
11/6/2025
Everything went great I was back to work within 30 mins from dropping car off and the shuttle service back to work, and the pick up again with John/ or Jon is always a pleasure,driven me back and forth now a few times. I really love this service about buying my suv from Honda. This my 1st ever almost brand new car. So far your making things easy when I have stuff to get done. THANKS Jodi
Ronald J.
5 out of 5
11/6/2025
Appreciate the timely manner my vehicle was repaired.
Nyima T.
5 out of 5
11/5/2025
Superb
Danielle M.
5 out of 5
11/5/2025
Matt made me feel like the most important customer of the week, thank you for your attention and help!
Vernon M.
5 out of 5
11/5/2025
Drew was very helpful for getting my service needs done efficiently and promptly.
Kelly M.
4 out of 5
11/5/2025
Mikey is the best employee at Rapids Honda. He is caring and he will help troubleshoot to fix any problem. I like Mikey and the service team more than I like the car sales people. It seems that the 2 user cars I have purchased both had problems and should have been fixed prior to being sold. Mikey figured out both complex problems. Today’s service went faster than predicted.
Lauri P.
5 out of 5
11/5/2025
Excellent customer service
Rachel D.
1 out of 5
11/4/2025
Why am I being charged 3% of my bill for using a credit card?
Yvonne L.
4 out of 5
11/4/2025
I had yearly maintenance done on my 2025 CRV, which meant having to leave my car. A driver was selected to drive me home and once the service was complete, that same driver picked me up at home and off we went to pick up my car. In addition to the Auto Butler treatment, I requested tire rotation, oil change, fluids monitored…all of which was done. I have complete trust in the Service Department and mechanics, and am happy to recommend Rapids Honda when asked for a referral. My score is 5 out of 5 stars‼️
Kerry G.
5 out of 5
11/4/2025
Michael is great to work with. He is very calming, knowledgeable, and kind. I haven’t felt pressured by Micheal which is very appreciated.
Nathan B.
5 out of 5
11/4/2025
Mikey did and always does an amazing job.
William T.
5 out of 5
11/4/2025
Always feel welcome by mathew.Thank you
Edward K.
5 out of 5
11/4/2025
10 Stars for the Service Department!! Great customer service!! Keep it going!!!!
Steve B.
5 out of 5
11/4/2025
Great job he explained everything and it was done ahead of schedule on a 1 to 10 scale he was an 11

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