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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3429 reviews 68%
4 star 1004 reviews 20%
3 star 130 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Sarah R.
5 out of 5
6/14/2024
Thank you for your commitment to quality service.
Deborah F.
4 out of 5
6/14/2024
There was a little mix-up concerning cost. When I bought the car in January of this year, I was told the oil change was covered as long as I got it done in time. Shawn explained that that offer had stopped a couple of weeks before I got the car. He graciously cancelled the cost and was very polite and helpful.
Samuel C.
5 out of 5
6/14/2024
You guys are the best! Always transparent and professional.
Naomi T.
5 out of 5
6/13/2024
Thank all of you for your help and support.
Robert N.
5 out of 5
6/13/2024
Another solid experience with Rapid Honda service
Rachel P.
1 out of 5
6/13/2024
There seemed to be a lot of confusion on the front brake pads. When looking at the invoice the amount charged for the rear was less than $100 from the charge on the front. The front was supposed to have had only the rotors replaced and the rear was supposed to be both pads and rotors, and since the invoice says that the front brake pads were replaced when I repeatedly said that I didn't want them replaced because I replaced them one year ago. Brake pads DO NOT NEED to be replaced annually! What can be done?? It appears I was charged and received something I clearly explained I didn't want. So no, I was not pleased with the overall experience.
Matt J.
5 out of 5
6/13/2024
The work was completed quickly and sooner than originally promised. Another good experience.
Dave W.
5 out of 5
6/13/2024
Nice job. Good guy.
Derek T.
4 out of 5
6/12/2024
Everything was done and on time.
Steve R.
5 out of 5
6/12/2024
Mr Estrada did an excellent job. First time I have ever felt comfortable at a dealership with the car repair will come back.
Jennie A.
5 out of 5
6/12/2024
I always schedule my services with Shawn! He is always so kind and has so much patience with answering all of my questions. He truly is the best!
Amirah A.
4 out of 5
6/12/2024
Mikey always makes sure to assist with all my needs and making me feel heard if I have a concern. A great person! I’d recommend everyone to go to him.
Robert L.
5 out of 5
6/12/2024
Drew did a great job! I did experience other areas that seemed off.
Bryce A.
2 out of 5
6/12/2024
Company understanding of what others do was lacking. Vehicle Knowledge was minimal and customer service was less than I would tolerate with regards to treating the customer as a friend or someone they would like to do business with in the future. Communication was good throughout the service.
Justin L.
4 out of 5
6/12/2024
Shawn helped us out when our van was towed. He worked with the warranty company to get our van taken care of as soon as possible.
Albert J.
5 out of 5
6/11/2024
Matt was polite and work with me on everything.
Yvonne B.
5 out of 5
6/11/2024
Great service
Don B.
5 out of 5
6/11/2024
Shawn always does a great job
Jessi D.
5 out of 5
6/11/2024
Matthew was extremely helpful and accommodating. Appreciate all the help.
Mckaela B.
5 out of 5
6/11/2024
He did a great job!

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