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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3424 reviews 68%
4 star 1003 reviews 20%
3 star 130 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
Traci O.
2 out of 5
10/4/2024
During my first visit, I was informed to pull up to the garage doors and activate my hazard lights for my complimentary car wash, which worked well. However, during my recent oil change, I was unsure how to signal for service. The doors didn’t open when I pulled up, and I hesitated to turn on my flashers since I wasn’t there for a car wash. I ended up walking inside, where I noticed several staff members observing without offering assistance. I suggest placing a sign outside to clarify the door operation and encouraging staff to greet customers entering the service area. These small changes could greatly enhance the customer experience. Overall, I was pleased with my oil change and appreciate the quality of service. Thank you for considering my suggestions.
Akosua A.
5 out of 5
10/3/2024
Drew was fabulous. He had my vehicle ready right on time. Thank you for your professionalism.
Matt A.
5 out of 5
10/3/2024
I was completely satisfied
Rick C.
2 out of 5
10/3/2024
The same problem is still happening after paying $950 to have it fixed. I will be calling to see if we can bring it in again.
Ian C.
2 out of 5
10/3/2024
My warranty information was not accurate in the system. When I asked for clarification, I was told that the computer system is only really working 80% right now so not all of the information was updated. And instead of relaying that information and getting clarification on warranty status, it was assumed to be out of warranty. When presented with documentation, it was quickly resolved. Very happy. I would only change the first interaction of assuming the warranty expired knowing that the system was not relating all information. Small but makes a big difference
Debra Jo.
2 out of 5
10/3/2024
checklist says tire inflation set to 35 psi all around. My car says different. Not one tire is at 35. And "free" car wash doesn't look like it was done either. Really makes wonder if I can trust Rapids Honda.......
Kristin L.
4 out of 5
10/3/2024
He answered all my questions with patience. Explained everything that would be done.
Ronald T.
4 out of 5
10/3/2024
Blong The service manager was very helpful and friendly. I could not have asked for someone better.
Petra P.
5 out of 5
10/2/2024
Good job
Eldon B.
5 out of 5
10/2/2024
Excellent service.
Bill S.
5 out of 5
10/2/2024
Chad has always been a top-notch, service orientated customer service rep! That’s the reason I keep coming back.
Mary H.
5 out of 5
10/1/2024
Good service all around.
Ann S.
4 out of 5
10/1/2024
Matt was very professional and willing to work with me. My only problem was my low tire pressure came on right after I left. I didn't have time to come back today
Mark J.
5 out of 5
10/1/2024
Thank You!
Gerardo Z.
5 out of 5
10/1/2024
Great service!
Mark L.
5 out of 5
10/1/2024
Very satisfying experience, keep up the good work.
Douglas D.
5 out of 5
10/1/2024
Done fast!!!
Abel L.
4 out of 5
10/1/2024
Diagnostics performed. Same day turnaround!
Troy N.
4 out of 5
10/1/2024
Matt was awesome, helped with some other maintenance that was needed.
Rebecca R.
5 out of 5
9/29/2024
Quick service. Love the texts I get to keep me updated on status.

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