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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3424 reviews 68%
4 star 1003 reviews 20%
3 star 130 reviews 3%
2 star 222 reviews 4%
1 star 234 reviews 5%
Review Us
John G.
5 out of 5
10/17/2024
Chad Z. always delivers with great service.
Kristi O.
4 out of 5
10/16/2024
Matt went above and beyond with my car. I could not be happier.
Willard N.
4 out of 5
10/16/2024
We were completely happy with Matthew and the service provided. He later explained the charges to me. I hope I get him on my next visit.
Dave W.
4 out of 5
10/16/2024
My service writer was great. The work done was good. However I didn't get a car wash and no sticker was attached to my windshield with mileage for next service due
David J.
4 out of 5
10/16/2024
In and out faster then expected and even have a heads up on my 15,000 mile service.
Phyllis K.
5 out of 5
10/16/2024
He was very courteous, explained things well!
Jerry J.
5 out of 5
10/16/2024
Very good
Wally A.
5 out of 5
10/16/2024
Everyone was perfect - thanks
Jayson G.
5 out of 5
10/15/2024
Great service. Michael was friendly and helpful
Sean S.
5 out of 5
10/15/2024
Michael was excellent with customer care. He's my favorite to work with.
Hellen N.
5 out of 5
10/15/2024
I really liked his customer care, he’s patient and a good listener.
Margaret P.
4 out of 5
10/15/2024
Drew was very through and explained everything that was needed to be completed.
Mahir M.
5 out of 5
10/15/2024
It was great customer service
Juan G.
5 out of 5
10/15/2024
Very knowledgeable and professional!!!
Toni L.
5 out of 5
10/14/2024
I enjoy working with Mikey. He is polite and tells you what my car needs. I grateful you have great guys working in Service.
Seman H.
2 out of 5
10/13/2024
They tried charge me out of pocket and one of costumer service representative told me he will take care of it, but I was informed a week ago I have two free oil change and free tire rotations plus free auto buttler, and something they call diamond fusion, so and I ask the customer representative twice that I will not pay any money out of pocket today for all the services, his name is Xiong then after the service they ask me to pay 169 or 179 am not sure, so am I supposed to pay, I refused and didn’t pay because they told me I have two free oil change tire rotation and auto buttler. since I bought my car and during my appointment too for the service.
Richard S.
1 out of 5
10/12/2024
Twice in last couple weeks, car (CRV 2022) would not start. Each time Honda could not find the problem. Had this same Scenario one year ago. First time they concluded it was bad battery. This time absolutely nothing was done. I am beyond frustrated The day after I picked up my car, I received a text telling me my car was ready to be picked up.
Alexander S.
5 out of 5
10/12/2024
Very courteous and professional service!
Daniel H.
1 out of 5
10/12/2024
Not make my wife wait an extra 40 minutes for no reason
Michael K.
5 out of 5
10/12/2024
Always great customer service and services provided. Thank you Rapids Honda.

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