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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3396 reviews 68%
4 star 996 reviews 20%
3 star 128 reviews 3%
2 star 219 reviews 4%
1 star 230 reviews 5%
Review Us
Jon K.
5 out of 5
3/31/2026
Matthew did a great job!
Scott S.
4 out of 5
3/30/2026
My purchase of a Ridgeline was an extremely positive experience. Rick Santiago is a very professional and pleasant sales Rep. He obviously knows the Honda product line. Obviously, he is dedicated to representing the dealership's interests and he does so in a easy manner that is compatible with the customer's manner. he's a good man, a good person. Rick's desk partner, Marcus was also extremely helpful during the purchase process. He also presents a pleasant, polite, and positive persona. I found the dealership to be a friendly, thriving environ. Others who assisted me in a manner that spoke volumes for the business were; Blong, Robert, Robert T., Sales floor Sgt Major Katie, and, of course, Elijah Davis. Elijah presents well with the news anchor "voice and demeanor." Even when he was holding me down and giving me nuggies to purchase the additional coverages. To Rick and all who aided my process, Thank you. The Owner should be proud of the operation and team he's formed.
Eric J.
5 out of 5
3/29/2026
Great job and handsome.
Sherri C.
5 out of 5
3/29/2026
Great service
Jessica B.
1 out of 5
3/28/2026
I can’t say that I was COMPLETELY satisfied because I dropped off the car, left for while with my husband and then I came back and sat there. My appointment for my autobutler was at 9:30am. At 3pm I walked up to the counter to ask for an update on what was going on or at lease an idea for how long I would have to wait. I was informed that the keys were at the counter but someone misplaced the paperwork so I needed to wait for him to reprint it but he was busy with other customers… so 15 minutes later I was called back to the desk. I was told he “misplaced the paper work”. So I wonder…. How long was I waiting for NOTHING and how long would I have waited if I hadn’t ASKED for an update?!?!?!
Tom B.
2 out of 5
3/28/2026
Car Service and hosptitality was great, even working with me briefly after the service area closed for the day. However, I noticed that my license plate was bent in the front. I am pretty sure it wasn't when I dropped it off. But again everything else was good.
Terry W.
5 out of 5
3/28/2026
Shawn is always there when I get my vehicle serviced. He's great to work with. ???? Love this dealership!
Johnathan A.
2 out of 5
3/28/2026
Shawn Ritcher was the worst customer service representative I have ever dealt with, he did not greet me. In fact he blatantly ignored me when I asked him for help, he also had a horrible attitude problem. Should not be in customer service. Furthermore, the tint job was not done properly and I had to have someone fix it. I would never recommend anyone get their vehicle serviced here. Horrible experience overall.
Elma G.
5 out of 5
3/28/2026
Great communication and service
Viet V.
5 out of 5
3/28/2026
Quick, transparent and convenient.
Margaret E.
4 out of 5
3/27/2026
My comments have been submitted already, I believe. If not, I will again say that I could not have been more satisfied with my Rapid's Honda experience today. Thank you...Margaret E
Bruce P.
3 out of 5
3/27/2026
I am thankful for accommodation of allowing me to come in the afternoon for a diagnosis and repair instead of inconveniently arriving in the morning
Kristin M.
4 out of 5
3/27/2026
Mikey knows how to treat customers! Very good employee
Terry B.
5 out of 5
3/27/2026
Thank you
Terri H.
4 out of 5
3/26/2026
Very happy with my oil change and service.
Gary A.
4 out of 5
3/26/2026
Drew was extremely professional and personable. I appreciate all the options he offered and the print out of services I should look at in the near future. Drew Scores a 10/10 from us.
Chad M.
5 out of 5
3/26/2026
Great customer service
Laurie H.
5 out of 5
3/26/2026
Matthew is always so friendly and helpful. Always provides great customer service!
Lynn G.
5 out of 5
3/26/2026
Chad was excellent to work with and I am totally satisfied.
Patrick P.
5 out of 5
3/26/2026
Michael was awesome to deal with. Detailed and honest

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