About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 3418 reviews 68%
4 star 1001 reviews 20%
3 star 130 reviews 3%
2 star 222 reviews 4%
1 star 233 reviews 5%
Review Us
Stephanie H.
1 out of 5
2/1/2025
Attempted to schedule recall appointment for weeks/months. Recall was in October, and I had to call to be added to the list to be scheduled. I never got a call back and was told “only the Rapids Honda recall specialist can schedule those appointments”. I called a minimum of 3 times over the course of several weeks and left voicemails. Not once did I hear back from the recall scheduler. Finally, I went to the dealership in person and someone in service easily scheduled the appointment for the next week. When I received the loaner car for the day since it was a longer appointment, it was very dirty in the back, needing to simply be vacuumed. It also had the sale information paper covering the entire back seat driver side window, creating a huge blind spot so I could not see to change lanes to the left. I have been pretty unimpressed by the service department at rapids Honda and will be taking the car to Duluth for service when needed.
Quin B.
5 out of 5
2/1/2025
He went above and beyond to make sure my service was exceptional. Thank you Drew and team!
Joel M.
5 out of 5
2/1/2025
Chad was great to work with..
Sara C.
5 out of 5
1/31/2025
Everything was great!
Duane D.
5 out of 5
1/31/2025
Drew always does a great job.
Robert Q.
4 out of 5
1/31/2025
Chad is great
Leyla D.
5 out of 5
1/31/2025
The person who assisted me was very helpful, he explained the types of services my car is going to have in the way I could understand.
Nathan H.
1 out of 5
1/31/2025
Came in for an oil change and tire rotation. After 90 min I went to the service counter to see why an oil change was taking more than 30 min. Service dept advised me they had to order in my oil filter and go pick it up. I feel that should be standard procedure to go advise the customer that there will be longer than expected wait time and the reason for it. Room for improvement.
Stu W.
5 out of 5
1/31/2025
Matt did an excellent job.
Austin P.
5 out of 5
1/30/2025
Michael did great work and made sure I was taken care of same day.
John J.
4 out of 5
1/30/2025
Chad does a great job!
Bushra A.
2 out of 5
1/30/2025
Hello again my name is Bushra A
Michael P.
5 out of 5
1/30/2025
Very polite and thorough
Matthew P.
5 out of 5
1/30/2025
Drew was very helpful and responsive. Best of all he wasn’t pushy.
Tom L.
5 out of 5
1/30/2025
Good service i was overall pleased with the sevice.
Denise L.
5 out of 5
1/30/2025
Excellent service!
Tyler Y.
5 out of 5
1/29/2025
Matt was exceptional... I rate team members every year and I can say without hesitation, that you should provide Matt with the opportunity to enter your Management Training Program if applicable? His attention to detail and ability to communicate is exemplary... and I'd be happy to work with him again in the future. Thank you, Matt!
Liliya L.
5 out of 5
1/29/2025
He Amazing friendly. Knowledgeable and professional and caring person Thank you
Maris A.
5 out of 5
1/29/2025
Matthew was extremely kind and helpful!
Renee S.
5 out of 5
1/29/2025
Matthew was very attentive to what my vehicle needed and delivered ! Kept me informed of the progress and any delays. Service Team at Rapids Honda does not disappoint!!!

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.