Not everything should need to be explained to everyone when something is already pre arranged the customer service representative shouldn't make comments about certain things. They should respect what a manager has already allowed to be set in place
Kyle was very through and did a great job explaining everything that was done on our car.
Very helpful. Every was great. Thank you
Mike was a **** to me very unprofessional. I was very disappointed with his customer service
I’m very pleased with the service I received during my last visit to Roseville Toyota.
Steve is very cooperative, professional and smart. He helped me throughout. Prices are relatively less expensive than other dealership. He has excellent knowledge with cars. I really appreciate his help.
No complaints. You were very busy but I was in and out quickly.
Alexander was great (efficient, knowledgeable, friendly and prompt).
Very friendly and efficient service
Omid was very nice and professional. I was unhappy with the length of time it took to fix a tire which kept losing air pressure. I had an appt at 1:00 to get the tire fixed. At 2:15, I asked how long could it possibly take to fix the tire. I was told that a nail was in the tire and it would be another hour. I think it is unacceptable to wait 2 hours to take a nail out of a tire and repair the tire. Not happy at all. This Toyota is our 3rd Highlander from John L. Sullivan and the worst service we have ever had.
Every time I come get service yeah or not accurate
Michael is very knowledgeable, friendly and professional .
He tried his best to help his customers.
Toyota is very lucky to have him to represent in service department.
Linda Liang Wong
Molly was timely, thorough & professional before and after my appointment.
Prompt service/comfortable enviornment/good interaction with sales people (offer to buy my car back)
Mr. Lindsey did an excellent job when I brought my vehicle for service even if it was unscheduled. He saw to it that my vehicle's needs were attended to accordingly and in a fast and very efficient way. An employee of his kind is rare to find these days.
Always thorough, professional and friendly. Excellent and time sensitive service.
Shane has been and was again a great consultant through the process. Very responsive and great to work with. I call now and ask for him by name.
Thank you very much for replacing our brakes!
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