The service experience on my Camry today was
Done in a very professional manner. It’s been over
a year since I had the car serviced and Kyle went
Over in detail the service options best for me. Very
Professional. Thank you. DeWolfe Emory
Attentive and genuinely nice
Payton and Conor took excellent care of us today; as they have numerous times in the past. When either of them is out-of-the-office, the other immediately takes over and supports our needs. Hopefully your maintenance technician, who actually completed the servicing of our Highlander did as equal a great job as your two service advisors did. They certainly are great representatives of your organization.
They did what they needed to.
Jason provided great customer service. It was a pleasure working with him.
Payton was great! Took care of our vehicles needs. It took longer than he expected and he was apologetic and honest.
Molly Kennedy was so kind and helpful with anything I asked for help with. She is also, very efficient at her job. Thankful for people like her :)
Didn't want to repair the problem or give me a refund
Drive to 3 toyota dealerships within the Sacramento region with all stating "they can't take walk-ins" although they all where barely open. Decided to drive up to Roseville from Elk Grove and they were able to get my car done within an hour and half. Will definitely will make the drive back up to Roseville for another oil change
Extraordinary service all the time
Gabrielle was ver professional, knowledgeable and courteous. Thank you.
Omid was great he answered all my questions and addressed my concerns. Very pleasant attitude.
We appreciate the detailed information you gave us on our 2017 Prius service. While we were waiting, we ended up trading in our 2017 Prius & purchasing a 2021 Rave 4 Hybrid.
1) Had to wait in cafe for THREE HOURS when told it would take 1.5 hours.
2) Upselling pressure by service advisor was too much!
3) Did not feel like Service Advisor was honest or trustworthy.
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