atención es muy buena excelente servicio ????????????
It was fast friendly service from the time I arrived until I left.
Austin was very professional & clearly explained the Maintenance necessary.
My service adviser did a great job! I can not remember his name but he does great work! I will keep coming back because of him.
Thank You,
Hans M
Austin was outstanding to work with and explained everything that needed to be completed. Thank you Austin, outstanding customer service
Second time bringing my Rav4 in to Roseville Toyota Service & both times out within an hour and no complaints! Thanks Brain & Chris & all the other very courteous employees!!!
When I checked my car in at 7am , I was promised it would be ready by 1pm . I did not receive a text that my car was completed or a phone call . When I called at 3:30 to ask if my car was done , I was told no when asked why it was not complete after being told it would he I was forwarded to voicemail with no response . I still decided to go to the dealership only to find out my car in fact had been ready for hours! The windows on my car were left down and my dash board had ash all over it , as well as black finger prints all over the hood. This was my second time going to Roseville Toyota for a standard oil change , and both times I had disappointing experiences.
Chris and his colleague that shared the office area were fine - professional and helpful. I appreciate the easy to schedule appointment at short notice, the fast service, and the amazing facility at the Roseville Toyota. However, I’d think twice about going there again because of the overall complete lack of Covid awareness. Chris and his colleague wore masks but almost no one else did (employees and guests). I’m a nurse and the Roseville hospitals are so over full with Covid patients that regular patients are waiting for beds or having to be transferred out of area for treatment. There is no excuse for the utter disregard of customer safety as what I witnessed at the dealership today. It started with the staff that greeted me out front and then again in the service area. No masking and no regard for social distance.
Great service and communication.Chris kept me updated and informed about extra services needed as well as the amount of extra time it would take. Thank you Chris
Alexander was very good and professional in communicating with us every step of the way. He and the technician(Art-I think is his name) did a fabulous job in fixing the car. They really went above and beyond and we really commend them for a great experience with Toyota service. I am very grateful to them and now I have my car home and ready to enjoy.
excellent customer service and attention to detail
Experience is always good in the service department. Austin was very professional and was great at explaining all work being done to the truck.
Friendly, quick, efficient, pleasant, and helpful!!
Ms. Kennedy was pleasant, helpful and answered my questions. Thumbs up ????????
Mr. Vega was very helpful and even filled in the booklet I had left on the passenger side of my car. I really appreciated that!
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