Really wish this mystery would be solved!!
Excellent job! Had my car checked out and got it back the same day with it fixed!
Jason was great to work with. As he always has been.
Everything was handled well from beginning to end. The ride home was unexpected but much appreciated.
Molly (my advisor) was great and super helpful. However the other advisors were the exact opposite. I had an appointment at 7:30, had no idea where to go so I parked and went into the building. All the employees were with customers so I waited. One gentleman got done with his customer, I waited a second for him to finish up, and then he got on his phone. I continued to wait and figured he’d say something since he SEEN me walk in and wait in line. But nope, stayed on his phone until I went up and said I have an appointment and he said “well did you pull your car in and talk to your advisor” very rudely. Obviously not. This was my first time getting service at Toyota as I just got the car a few months ago in Elk Grove, so a little more help figuring out where to go would’ve been nice.
Once I did get to my advisor, I was told my appointment was for my 15k service, but I actually called and scheduled it for my brakes to be checked, as they were having issues. This was also a $90 fee I wasn’t informed of. I just did the 15k service to have the car all checked, which included the brakes. Molly was great with helping me with this.
Derek Adams is an exemplary service advisor who represents excellence in making the customer feel truly valued by Roseville Toyota. He is extremely knowledgeable, detail oriented, conscientious and kind as well.
I would highly recommend Derek to my friends and associates
Sam was friendly and very efficient. I was happy with my service. I appreciate that he called me when my car was ready and scheduled me a lyft. I’ll definitely be back for future services.
Excellent job tank you Rachel
Kyle is great, technically proficient and professional, and makes me feel valued as a customer.
Jason was great to work with. I felt he was looking out for my best interests, car health-wise. Very satisfied with his detailed explanation of all service considered and rendered to my vehicle. Thanks!
Molly Kennedy thank you very much.
Me Kennedy was a pleasure to work with. Friendly and professional.
Kyle is one of the best service agents I have ever worked with at Toyota
My advisor Derek was courteous and prompt. He addressed all my concerns and service was done right.
Service was completed very quickly, which I appreciated.
Conor Egan is the reason I keep coming to Roseville Toyota. He is honest & professional. Thanks Conor for all your help. My best,Kelli.????
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