Molly is great! She always is friendly, helpful and professional!
Very professional and polite
Great service team! Everyone was customer focused and a pleasure to wirk with.
Very knowledgeable and helpful
Derek was helpful and thorough. Thank you!
Everyone I came in contact with was friendly, easy to talk to and professional. Payton explained everything and followed thru on what was to be done.
Molly was professional and did a good job. I would have liked to see a more consistent policy of masking while inside the building, both for employees and customers.
Tires were rotated but inflation was not checked as 2 tires were low. Paperwork indicated tire pressure was checked. A little concerned as to what is done vs what is said is done ?
Maintenence required was not reset.
Passenger seat was reclined and not returned to normal position after cabin filter replacement
When I paid for the platinum warranty, I never expected to have to fight to have a photographically documented issue cause me to have to fight over diagnostic fees. Thankfully Payton ultimately made it right and didn’t charge me. I understand that a sporadically occurring issue cannot be resolved when it is not happening currently, but I have irrefutable photographic proof of a problem. This should not be this difficult.
Separately, when I paid for a prepaid service contract, I never expected it to be such a colossal waste of time and money. Of the 14 times I have had my truck serviced under this contract, I have had three times (two of which were not even at this dealer!) that the tires were at the correct or requested pressure when given back to me. 3 out of 14. So 11 out of 14 times I was given a vehicle back that had pressures different that what the should have or were requested to be- every time different than what they were claimed to be. Multiple times Ive had a tire over 30psi OFF from what it was claimed to be changed to. This time was no different. One of the back tires moved to the front was not changed. One was deflated from 60 to 31.4. One of the front tires moved to the back was not changed, one was deflated from 55 to 28.7.
I am so glad my service contract is up, I am thrilled to not have to return for service here. As stupid as it sounds, I almost can’t wait for my warranty to expire so I’m not stuck returning to have warranty work done here.
Everyone told me to buy a Toyota because it’s such a great vehicle and it’s so hassle free at Toyota. I cannot imagine a circumstance where I would ever tell someone that, nor a circumstance where I would ever buy another Totota.
I am completely aware that all of this will in all likelihood just fall on deaf ears, that nothing will come of this, but for some stupid reason it feels good to vent when asked to “rate my experience.”
Mike Webster always does the right thing for the customer. He went out of his way to correct a mistake that was made servicing my car.
I was a little frustrated that it was over 2hrs before I was contacted that 2 filters also needed replaced & in total my visit took over 3hrs. But now that I've driven, the steering is definitely pulling to the right, so smthg needs adjusted. I'll be out of town until 10/4.
I’m well satisfied with your service
No hassle and everything went smoothly
Thank you for your great customer service with a smile and very happy thank you for making me feel comfortable well my truck was being serviced
Payton listened to our problem he was able to convey clearly. He was honest at establishing next steps and timelines. Nice job.
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