Excellent customer service provided by Alex.
I asked Jason to inform me before service was done in the event it wasn’t covered by the warranty. Before I knew it he called me to inform me the car was done, the fix was not covered under warranty & charged me $189.00 for something I could have done at home. I am infuriated with the level of unprofessionalism and manipulation. I will never bring my vehicle back to Roseville Toyota. I shall be reimbursed for their mistake.
Thank you for your hard work Gabriel, Kyle and Daniel.
She was so helpful and pleasant
Fast, professional and friendly service
I was told twice I was there on the wrong day in spite of text and email confirming that day. I was told Mirai mechanic wasn’t available until later in the day in spite of of a confirmed appointment. I was told it was going to take a long time but wasn’t offered a rental unless I used my Mirai rental which are for fuel shortages. I was told the problem was repaired. When I got off the freeway the problem came back. I now need to make a second trip when H2 stations have been down for 3 weeks.
It took a lot shorter than expected. Great service
Great costumer service, very attentive
Thanks to Kyle for working the next issue with part arrival and getting me transportation.
Very friendly yet professional. All the details on service explained well.
Thank you!
I hate anything to do with car problems but coming to John L Sullivan is so easy.
Everyone is so nice and I always feel cared for.
They were very quick today.
He was knowledgeable, articulate and key us informed. We were comfortable to talk to and was able to give us options and quickly implement the extra items in our service. He kept us up to date on what was happening and we appreciated that
Loading...
Service Center Directions
Service Center Appointment
Service Center Recommended Dealers
Service Center Apt Thanks
Service Center How It Works
Service Center Review Sort
Social