Norm Reeves Cerritos INFINITI Auto Repair Service

I appreciate all the help I got while my vehicle was getting service. Mr. ****, R was very helpful and would always keep me updated.

On my summary of my service he said that I refused some services which they put on the paperwork when they finished I feel they should’ve asked me if I wanted the work done of the concerns that they had but they did not

John Yarber is very attentive to his customers needs. I'm very glad to have him as my#1 and only infinity service person. ????I think he deserves a raise ????

You did a good job as usual. ????

Thank FOR your help today

When I went in for my service the advisor asked me what were my concerns with my car. I told him I was there to get my front brakes changed and to fill my fluids and change my key battery. When I picked up the car I was rushed so any problem I saw after I didn’t have a chance to tell the advisor because he was gone. I turned on my car and drove off the lot and I saw on my dashboard that my washer fluid was still low after I specifically told him to fill it up. I decided to go back even though it was a little passed closing time I figured there would still be someone there. And there was another advisor who I told to please fill up my fluids because that’s specifically what I told the other advisor. He gave the porter 2 water bottles and asked me to pop my hood open. If they were going to fill my washer fluid with water I could do that myself. I spend so much money at Cerritos Infiniti service to have someone use some water bottles to fill it up. I told him not to do anything and to close my hood. This is the first time I experience horrible customer service from Cerritos Infiniti... the moment I picked up my car and got my key to me having to go back and figure out why they didn’t do what I asked them to you could absolutely tell that everything was rushed.

A+++ always taking good care of my car. Good communicator and excellent customer service.

I am very satisfied with Mr Ramiro and the service Thanks

The advisor was knowledgeable, professional, and friendly.

Great customer service from Edwin!

AC Is very good at what he does and it’s a pleasure doing business with your company thank you and God bless

JOHN Yarber's customer service is the only reason I continuously trust Cerritos zinfiniti with my truck. He is always polite and delivers as promise

Had a great experience. Thank you

Arcee provided excellent Customer Service!

Arcee did a great job.

My service specialist was fantastic

Excellent and prompt services.

John Yarber was great! He assessed my vehicle, gave good recommendations for service needed, and I feel confident riding with the comfort and security my QX60 suv provides. Thank you Satisfied customer

Edwin never fails to provide excellent customer service.

Excellent advisor. Made sure all my car needs were met.