Norm Reeves Cerritos INFINITI Auto Repair Service

Good customer service and pleasant

Both John and Edwin helped me tremendously and made the process so easy. Thank you for taking care of my car!

John Yarber and his teammates are the best

Excellent Service from Candice Roxan!

Good

Exceptional service, thanks for all your help!

Thanks Jason Bueno keep up the good

Courteous

I waited over 3 hours for my car. Was told it was delayed because it was getting washed. Car arrived with water spots and was still dirty. The car wash took over 30 minutes and it was still dirty.

This review is for services department, I would just like to record that we have received excellent service. We were kept fully informed of time and services. Thanks to Arcee Cabacungan for his excellent customer care and the offer of a courtesy loan car ,much appreciated. Many thanks. No hesitation in recommending Services Department from Cerritos Infiniti.

Archer was very informative when it came to the services of my car. Great customer service.

I had a great experience with Robyn she's very attentive and has an amazing attitude, thank u so much for everything.

I was discouraged with not being updated regularly about the status of my car. Additionally, I was informed that I would need a rental because my car would need to remain in service until the following day. I was sent to the hertz rental desk and waited and after at least 10 minutes learned that the agent would not be available for another 35 mins. I was assisted by a very accommodating young lady who works for Ford but sometimes assists Infiniti. I was provided a loaner because I needed to be at an appointment within that hour - thankfully I made it. The next morning I called and asked about the status of my car and was informed that it may be ready at 1:30p. I didn’t hear back that afternoon and called back and got a message machine. I left a message. After not receiving a callback after 2:00p I call back and as was leaving the second message received a call stating that my cat would be ready by 3:30p. When I came to pick up my car at 3:30p, it was in the wash. When it was returned to me it was still wet and there was still debris on driver’s side floor. I’m grateful that my car was serviced and eventually returned, however, the overall experience was a bit frustrating.

Robin the customer service representative was very helpful she's the best I've ever had

Thanks

John was extremely helpful. Appreciate his advice and his attentiveness! Thank you!

Edward was great, helpful, and my car didnt take long thankfully. Im very pleased with the entire process from booking my appointment to the reminders to my entire experience Thank u

Mr.yarber & Rivas were excellent service representatives The entire service team all very professional It's so nice too see such the professionalism from top to bottom.It amazes me how I'm known by name when I come for service. The staff should be rewarded with all the highest alkamades possible. Thank you Y

My "low windshield wiper fluid" alert was going off prior to bringing my car in. I was surprised to get the alert again on my way home. I expected a full inspection of my car, yet it appears that was overlooked.

John Yarber does an excellent job, as always. I keep coming back because of him. Thank you John, you are wonderful. Lola Rizkallah