Norm Reeves Cerritos INFINITI Auto Repair Service

Issac was very nice & caring i liked his service even tho i had to come bacc 4 times for 1 thing

I'm always happy your service Thank you so much Ted

John was GREAT!

Edwin is awesome! He’s very accommodating

Great service in a timely manner.

La Experiencia fue muy buena el empleado se Esmera en satisfacer a el cliente contestando las dudas y el servicio de primera

Very satisfied very professional answered all my questions

I highly appreciate the great customer service and taking care of me and my vehicle. When I return for service I know to ask for arcee trustworthy for all work it needs. Appreciate the service!

John is a great service person and always satisfied with him.

John Yerber is a Excellent Service Advisor I Am Completely Satisfied With My Car Services on Saturday November 21st 2020. John is Definitely An Asset To The Infiniti Dealership I Will Be Sure To Tell My Friends About My Service Experience.

Edwin always takes great care of me and my car.

Ok

Good customer service good communication after satisfied with the service ...

Mr.Diaz was very helpful in explaining everything and was very thorough with our car service.

Your technician Edwin is great helpful and always truthful. Thank you

Arcee was awesome

He was a great person to work with.

Thank you for your good service

1st of all I felt like it was a profit thing I asked for my car to be checked out and before I could get back home after dropping off my car I was told I needed a 1000 dollars of work. But when I picked up the car the price was 1400 dollars. Also I felt he talked to fast was not a good listener. This is not Mc Donalds . My car is older but I prefer the dealer because of the training. I was going to south bay infiniti but they are terrible. So I decided to come back to you but I felt like I was robbed no discount no anything special to make me feel like you guys or elite. You ask for comments but I bet you won't do anything about making a change. Your people need to be patient listen to the customer and not rob him . If you change people will repeat . You guys do good work but some of your techs need to work on their customer relations.

Isaac is always amazing to work with. He is my go to service advisor.