The car still has the same fault. The person who took care of me was not friendly.
Service was excellent. Thank you.
This is the first vehicle I have ever taken to a dealership. It needed an air filter and cabin filter. I asked if they were covered. Told no. So I told them to change them. I was very surprised when I was charged labor. Live and learn.
Andrew is awesome. Kia should be proud of your service team. They go over and beyond. I have always had great experiences with your team.
Thank you.
Thank you Jason for helping with my service today and making it so easy for me. Will 100% return to your dealership and recommend it to others!
Great service!
Beth
LARRY was fantastic I will definitely look for them every time I go.
He was very kind and helpful
The service was very good! As I waited, I appreciated the service updates and Multi-Point Inspection sheet via text. Mike, my service consultant, was really nice and personable. He answered my questions and followed up as needed in a timely manner.
Great service!! I walked in for an oil change and was out in no time.
Thank you
I made a 9am appointment. Tires, oil chg, and recalls. Asked on two occasions about the expected length of time. Told both times it would be two hours. At 11:30am my Sorento had not been touched. Another hour and a half passed before car was ready. I live an hour away from the dealership and told the representative we would be waiting. Was told the customer ahead of us kept adding on to their service. So what! They should have been put on hold while my appointment was honored. Where’s the accountability? Not a happy customer.
45 minute service took 2 and half hours with an appointment. Absolutely unacceptable. We were there for a recall not to have the service department look for things we need to fix on the vehicle. This has been an ongoing issues at this location for years.
Jennifer was very nice and was a great help
Sean provided timely service updates..excellent customer service!
My mechanic Shawn is top notch! I lost my last Mechanic at Kia Mall of GA…please don’t leave me Shawn!!!
He really worked with me and my budget
So far Jason has been awesome! I feel like he has been the only one really fighting with me on trying to get the issue with my motor resolved. I have full confidence that if anyone can make it happen he can!
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