Ms. Leslie, took her time to explain to me information on servicing my vehicle. No one else did that in the previous times I serviced my vehicle here and I really appreciate that.
Your staff was overloaded. It was not the service rep’s fault, but the techs were backed up. Once the work got done, the quality was excellent.
A chain is only as strong as the weakest link
For both my 5,000 mile service and 10,000 mile service air was put in my tires but the caps were not replaced on tires. I shouldn’t have to buy caps for my tires EVERY time I get my car serviced!!!
Steven always does a great job. Knowledgeable and attentive.
Carice is always kind, professional, and helpful.
She was so very nice and helpful
Thank you. Very fast and accommodating. Best dealership experience I’ve had.
Carice did great! I just didn't get what I initially paid for.....
Repair work completed in a timely manner
Everytime I visit, everything goes well . They quote me a time and it’s always finished within that time frame. Everyone is nice and it’s always clean. They always take good care of my vehicle.
This was by far the worst experience I have had at Hampton I was there for 8:30 a.m. did not leave till 1:30 p.m. and was only there for an oil change and one tire replacement this was the longest I've ever had to wait for service at Hampton and I'm sure it was not Leslie's fault but this time frame was unacceptable.. And even with the warranty on my tires I still had to come out of pocket a $100 not understandable nor explained why
My experience with my service person was Great,thank Hampton for your professional service people.
Very organized! Very knowledgeable!kept me informed!
Excellent service was informed at every stage of the service appointment of what was needed and provided extra care to get me to and from the dealership.
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