May I kindly suggest that your employee Leslie Whittaker improves time management and getting paperwork to the customer in a timely manner. This was the second time in 2 months I had her as my service rep and both times she neglected to give me my paperwork to sign when my car was ready for 45 minutes to an hour each time. It would be nice to have the paperwork ready to sign once the customer receives the text that his or her vehicle is ready. Thank you.
Satisfaction is a sign of great serviçce
Leslie is sooo patient and always juggling multiple things. She is the best! & very helpful.
He provided great service and kept me informed.
He was very friendly and explained to me in detail about my final report.
He took care of everything I asked, answered all my questions,he was awesome. I had a great experience.
It shouldn’t take anybody an hour and 55 minutes just to get the oil changed in their car. The coffee in the waiting area was not very good. It tasted like it had been boiling for hours on the stove. The popcorn was stale.
On point ???? all the time
Randy was great!! 30 minutes in and out for oil change and tire rotation.
Service department is the best in Lafayette
Outstanding, he went out of his way to help me very happy
Brent was very helpful and informative. Loved his attitude and willingness to make my service an stress-free one. He explained with efficacywhat was done and what needs to be done.
They left a greasy hand print on the inside of the driver's door.
He is a great Toyota representative!
I was quoted 1 hour and waited over 2 1/2 hours!!
I brought my car for the auto butler cleaning and I felt that my vehicle wasn’t thoroughly clean and shining like the last time no shine on my tires I was kind of disappointed maybe next time the job will get done correctly.
Thanks for all you do I appreciate it
Brent was very professional and courteous.
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