Hampton Toyota Auto Repair Service

Fast service and comfortable waiting area for customers.

I walked in and was asked, how can we help you. I say my reason why I'm there and they quickly takes care of me. Thank You Mrs. Leslie Whitteker and Hampton Toyota Service Dept. ????

Leslie was grreat

Always friendly and good service

Very courteous

Randy is always professional, knowledgeable and helpful when it comes to servicing my vehicle.

K

It was a very good service. Brent handled the transaction in a business like manner, professional. Thanks.

Love the service. Slick is wonderful!

We had an appt at 10. We had to call for our truck at 5 and they then got it ready. We were lied to by Leslie and extremely disappointed with the service. This is the 4th or 5th truck we have bought from Hampton but will probably will be our last. Our disappointment with the service will force us to find another dealership as we will continue to purchase Toyota Tundras.

It was not truly exceptional. My appointment is at 7 every time I go there and I’m being preached to about it being a Saturday because I, a paying, returning customer want to look at my oil before and after. This takes less than, I repeat LESS THAN a minute to do both. And when my car was ready at around 9:30 I looked outside and saw 2 cars out there with a closing time of 2:00. If this is a policy and something you can pull up and show me that a customer is not allowed to ask certain questions based on the day of service I’d be happy to look at it. If not then please stop showing hesitation and frustration because of a non-lengthy request. Might I point out I go there maybe once a year if not one every 2 years. If a service representative displays this type of attitude at any time to any customer I have a hard time comprehending how any award was won or will be won in the future. Employees should always show willingness and patience and if something can’t be done, show the customer where in your policy it states that fact. I do plan on coming back for future services because it’s the closest Toyota dealer to my house but I don’t need to keep hearing about it being a Saturday over and over especially when I’m there before opening time. Accommodation without attitude is the key to great customer service.

She was awesome!!!!! Very polite. In my 6 years I have been bringing my car there she was the best one!!!!

Everything was fine except I was expecting to be there for 45 minutes like last time and it took 2 hours this time.

Very helpful, answered all my many questions.

Steven was great

Made sure everything went as planned. No issues made sure I was on my way by a certain time that was pre determined

The service took longer than 2 hrs. If I had been notified about it, I would have used that time instead of waiting at the service center.

Did not take long at all

Brent did everything to help me and got creative to fix my issue in a way that met my needs. Thank you!!

Leslie has always helped me and is honest and reassuring what I need to expect when I bring in my car.