Brent was amazing as usual! He’s the only advisor I trust since I first came to the Hampton Toyota Lafayette location. He gets the job done and helps me keep my Toyota in top tier shape!!
She greeted us with a welcoming presence and friendly smile.
Very helpful as always. Thank you!
Very satisfied with everything and everyone. No complaints
It was a great experience as usual. I will continue to do service with them and I’ll look forward to my next visit.
Great service and the people are amazing
Very helpful & respectful. 10/10
I have been getting exceptional service from Hampton's Toyota for over 15 years! I have 100% trust in Steven Nelams, as well as the Hampton staff. I have never left dissatisfied with the service needed & given to my car (which runs smoothly today as it ran 16 years ago as a new car!)
Clearly communicated everything that was needed about the vehicle
Miss Leslie is simply the best!
She is an asset to your company and I'm glad she was my service agent!
Carice always takes good care of me!
I have always depened on the expertise and professional services provided by Leslie.
Thanks to you and staff, everyone is very nice.
It took too long even with an appointment.
Not happy with the service at all. We dropped off our vehicle on 6/25. The service advisor reached out later that afternoon and informed us of the diagnostic report. The part has to be ordered and I had to approve of it and it will be delivered on 5/28. I reached out on 5/30 to see if the vehicle was ready and after the third attempt I finally was able to speak with our advisor. She said she will have to check with the parts manager to see about the part. I called back about and hour later and she explained the part would not be on until 6/11. I had explained earlier that we were going out of town on 7/1 and we wouldn’t be waiting. I explained that we would picking up our vehicle and that we will not be using Hampton again. I was charged for the diagnosis and we left.
Everything was fine until I went to get in the car to leave. Oily hand prints on the door handle, below the handle & near the window.
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