The approx price that was suppose to be, because services were
exchange from your charts of suggested services, became more that the amount that the person told me.
Also, my car was 60,017 or 60,014 when I got to the dealer today. Today was the day that the appointment was available and because of that, some problems that I had weren’t cover/check. I always have done my services there. Not being covered by warranty when I couldn’t have an appointment available before, it’s not acceptable.
Ron was great! Explained everything to me when I
Went in & kept me posted on the progress throughout
The day & texted when it was ready. He was waiting on
Me with my keys, walked me In to pay the cashier & walked
me out to my car.
He was very professional.
Ronald Thompson showed the utmost professionalism and courtesy. I have always had a problem with this dealership and he went beyond the call of duty. He kept every promise, made reasonable expectations, and explained everything to the fullest. I am grateful for him. He definitely should be acknowledged for an outstanding job in leadership.
Thanks again Ron!
Mr Josef Fraser was professional, took care very well of my car.It was a pleasure to meet him.Definetely,
Great Service! Knowledgeable staff, truly appreciated.
Kia service reps have been taking care of my 2013 Soul ( and me) since I purchased it almost 7 years ago. All highly ethical and Ron Thompson superb and your recently hired Josef Fraser also an asset to your company. I recently bought another Kia Soul 2920 and at Ron ‘s suggestion dealt with Zack Johnson in new sales and he was as good as Ron said and totally honest! Keep up the good work!
Not good service living my car for almost 2 month in the end they didn't fix my car
It took about 3+ hours to diagnose what was wrong with my car — when the check engine codes had already given a clue. I had an appointment at 11:30, so it seems like that was not honored.
The last time I was at Kia it was a crazy and disappointing long wait!
please tell Scott I appreciate his attention to my vehicle. Also could he have the special tool required to a recall item repair ready next week when I'll be back to have work done on my shifter.
Service don’t do what they say that they are suppose to do!
Joseph is knowledgeable and kept me informed of my cars status. Really enjoy working with him.
Ronald was excellent in describibg the diagnostic process and keeping me updated throughout the process. Repairs were handled in a timely manner.
Josef was great at answering all my questions and assisted with my current car needs.
Ron has assisted with several issues and has been professional, courteous and friendly. He has also been attentive to making sure the repairs were made to my satisfaction. He is a true asset to your organization.
Pleased with the service and attention that Scot provided.
Scott is very thorough, kind, and professional; a great experience with him managing my needs...
Josef was very professional and helpful. I was very pleased to have all the work completed in on visit (and under 3 hours). Thanks so much!
This was my first visit. Josef provided excellent customer service. I appreciated his welcoming attitude, kindness and overall professional demeanor. Assisting me with Lyft transportation was certainly above and beyond and I was impressed.
I work in customer service and Its tuff out there - Josef makes a positive difference! I will be back because of his service.
Thank you. Wendy G
Joseph was knowledgeable and friendly. He was able to get me in and out relatively quickly and appreciate him keeping me informed of my car’s progress.
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