Eric has been great to work with!
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
We're glad to hear it! Thanks for the kind words, Andy.
The work was done as planned. When I picked up my car it was not washed contrary to the statement on the work order. I had a 10% off coupon and the agent told me he "knocked about $10 off" for me but when I got home and checked the bill it was the exact rate quoted with no 10% discount. I also had a $25 off card to use and he convinced me not to use it. The mechanic next to him even said "he wants to use the card." I was late and didn't want to argue. Not cool.
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Hi Greg, thanks for the review. We're sorry about this poor experience you had, and hope we can make things right. Our Service Manager, Peter, will be in touch soon. In the meantime, please reach out at 317-428-6947 if you'd like to discuss. Thanks again!
Very dissatisfied, unlikely to return.
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Hi James, thank you for leaving a review. We’re sorry to learn you had an unsatisfactory experience with our Service Department. We’d love to get in contact to reach a resolution. Peter, our Service Manager, will be in contact soon. Please feel free to reach out at 317-428-6947. Thanks again!
Air pressure in tires was not at correct amount. Tech had put 30 lbs. Placard on door says 33 lbs. Once I put 33 lbs in tires, low pressure light went off.
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Hi Mark, thanks for your review. We’re sorry to learn that your auto service experience was not up to par, and any inconveniences it led to. We’d like an opportunity to do better. Our Service Manager, Peter, will be in contact soon. Feel free to call at 317-428-6947 if you’d like to talk. Thanks!
I was very unhappy with the complete lack of follow up, empathy, and general customer service. I live 50 miles from you and the lack of follow up when I would ask for updates at certain times. I also spent 1381.00 and when I picked the car up I had to pay 1.50 at a local gas station to get my tires pumped up because the warning light was on. Seriously, you can't even check a simple detail like that when I didnt have that message before the car was brought in. This is the last VW I will have and I seriously doubt I will ever shop Tom Wood
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Hello Randy, thank you for leaving your review. Clearly, something didn’t go right with your auto service experience. We apologize for the miscommunication and any other issues you encountered. Our Service Manager, Peter, will be in contact soon. Please reach out at 317-428-6947. Thanks again!
Dave is professional, personable and provided a detailed explanation of the results and the alternatives.
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Thanks for the review, Pete! We're glad our Service Department could help you out. We hope that means we'll see you again in the future!
David was great and very helpful. But NOT happy about the $2 donation to Toys For Tots..... yes I know it’s ONLY $2 but still wasn’t asked if I wanted to donate!!!!!
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Hi Kathleen, thanks for the review. It was our pleasure to help you out with your auto service. If you have any questions or concerns, please feel free to reach out. Thank you again!
They did a great job.
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Thanks for the review, Kanwalji! We're glad you had a great experience with us. Stop by anytime we can help you out. Thanks again!
Thank you for all your help!
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Hi Brandon, thanks for the review! And thank you for trusting us with your vehicle. We hope we'll see you again in the future. Stop by anytime!
Ten days without a loaner vehicle completely unacceptable! Was told none available. Would be called when one available. Never received call. Ten day without, I don’t believe any attempt was made to get us a replacement vehicle during repairs. Tom wood group simply doesn’t care about their customers. I paid more for a Volkswagen over other brands, I expect better.
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Hi Robert, thank you for your review. We apologize for the inconvenience and lack of communication you've received. We'd like an opportunity to get in-touch to further discuss your situation. Our service Manager, Peter, will be in touch soon. Feel free to give us a call at 317-428-6947. Thanks again
Very good service they gave us . We will be there again soon.
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Thanks for the review, Rajesh! We appreciate your kind words. And we look forward to seeing you again! Thank you!
Very satisfied!
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Thanks for the review, Thomas! We're pleased knowing you're pleased with the work we did on your vehicle. Stop by anytime!
Really appreciated how David went the extra mile for a drop in visit to Service. I thought it was awesome that after checking out the car here or offered to wash and vacuumed it out as well! Really appreciate your work!
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Thank you for the kind words, Michael! We work hard to make sure our Service Department is one of the best. We're glad you appreciate it, too. Thank you again!
David and Mark Jones provided superior service!!
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Thanks for the kind words! We're glad we could live up to your expectations. Reach out anytime we can help you out. Thanks again!
I appreciate the time of David and all of the staff, it was a fantastic experience
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
We're glad to hear it, Stephen! And thank you for trusting us with your vehicle. Stop by anytime you need us! Thanks again!
The in person service was great, but these texts are way late which I do not fault the staff. I got a text that my car was ready 8-hours after I had left.
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Thanks for the review, Marci! We appreciate the feedback on our service--it helps us improve our process. If there's anything else we can do, be sure to let us know. Thanks again!
The did the service though told me that my wheel damage was not covered by my wheel warranty, which still makes no sense to me. I was told when I purchased the coverage it would cover any damage to the wheels and tires that may occur. Not sure what I am paying all the money for coverage that doesn’t cover anything. It’s pretty frustrating.
Very friendly and helpful for a first timer. If I lived closer I would be a steady customer.
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
We're glad to hear it, Gary! We appreciate your business and kind words. Don't hesitate to reach out if we can help you out with anything else. Thanks again!
He was super nice and helpful, painless experience
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Thanks for the review, Haley! We're glad we could get you back on the road again. Stop by anytime!
Allie was very welcoming when we arrived. She explained everything very well and kept us updated at all times. It was a great experience all around.
Tom Wood Volkswagen of Noblesville Auto Repair Service Replied:
Thank you for your kind words, Eric! Your vehicle is important. We're happy you're pleased with the work we did on yours. Thanks again!
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