Tom Wood Volkswagen of Noblesville Auto Repair Service

great job

Courteous staff. Got my car right in and the service was quick. Thanks.

When I called to schedule service I was quoted one price for service and was told lube, oil & filter were the only things necessary based on my current mileage and based on what was during my last service at your location. Only to be shown a much higher price ($404 vs $169) when I arrived for my appointment. Was told my spark plugs had to be replace with only 26k miles on them “due to their age”. Contrary to anything I can find on the internet that says this decision should be based on actual mileage. Once the service was completed I was told my alignment failed and asked if I wanted to pay more to have it realigned. I had an alignment done last year, by your service dept. The car only has 4K more miles on it since the last service at your service center. It is used for city driving. Never goes on the highway. It has never hit any potholes or been in any accidents since the last alignment a year ago. So either you did a horrible job with the alignment last year or you purposely try and find “issues” so that you can run up the bills for your customers. I do not feel you have my best interests in mind and are only looking for ways to get more and more money out of your customers.

Job well done even got my inside windshield cleaned And was completed in a timely manner

Everything was great no hiccups

Erick was super friendly and kept me informed! He made my first experience at Tom Wood VW a great one!

Erick is a fantastic service rep. I could trust him from the start. He’s very informative and knows his stuff!

Thank you Erick for all your help!

Staff very friendly and knowledgeable!

Perfection at it's best, love this dealership. Best of the best!

Good experience

Quickly got an appointment to fix my problem. Efficient and fast at dealership.

Rod was helpful and resolved our issues.

Thanks!

I originally came to Tom Wood Volkswagen of Noblesville because of a poor experience at another local Volkswagen dealer. Since then, I have had several service appointments, and each time the people I have interacted with have been very kind and helpful. The great customer service provided at this location has ensured that I will return in the future.

I like working with Rod. He was very accommodating and knowledgeable.

Erick was very nice to work with

Erick Davidson is the best employee I've ever worked with. Now 3 times, I've worked with Erick and he is smart, personable, thorough and has gotten my son's car fixed quickly. He is a wonderful man to work with. Thank you Erick!

Tried to sell me on a brake fluid change before the VW recommended time frame or even looking at the car. This is why it’s hard to trust dealers...I’ll have to go elsewhere for service.

Completely would mean had no frustrations or issues. Positives to my visit: The customer service waiting area is comfortable and has many amenities. The service dept met all my concerns and addressed some I was unaware of. The personnel are very accommodating and pleasant. The facility is close to home and has ease of making an appt. Negatives: I was there over an hour before I had an idea of what was taking so long and I had to inquire at that point. There was no one at the service dept desk when I arrived. The confirmation email I received had the address of the service dept at 96th street, not Noblesville making a concern that they had me at the right place. Luckily, they did. Had I been in a hurry, it may have been an issue. All in all, I will still book my next appt at the TW VW Noblesville. I have been a repeat client and they have treated me with the service, speed and professionalism I needed previously.