Kyle was extremely informative about the steps I need to take with my car. Great advise that I will be following.
Service was fast and easy.
The rep that assisted me didn't go through the final inspection. I looked and asked questions. The last few times I have been there Kyle has gone over documentation and explained it to me.
Chris was very kind and professional. He made sure my questions were answered completely. Thank you Chris.
Thank you Robbie and John Hollenkamp
Service was great quick response work finished promptly adviser very helpful
Very through checkup of my motor
Terrell was excellent. Thanks so much.
I was satisfied with the service of the gentleman that signed me in. I am not satisfied with Auto Butler. The inside of Mr car is leather. The doors were not cleaned. There are spots overhead that were not cleaned. Dashboard was not cleaned. The whole interior were poorly cleaned.
Chris was great. Kept me in the loop at all times. Fantastic service
The entire staff was great and they fixed my vehicle even though I didn’t have an appt
Kyle was very professional and polite. It only took 30 minutes today for my oil change. Very pleased with that!
Your service dept is always outstanding
I purchased my vehicle at Auffenberg in 2012 and had all work up until 2018 completed through the service center at Auffenberg. In the last 2 years, the has been this emphasis on up selling that customer service has been lost. I've been told that something was leaking at one appointment (I didn't get the service to fix it), and in subsequent service that leak has never been mentioned again. That makes me leery of any diagnosis. I don't expect perfection, but an emphasis on getting what the customer needs, the experience would be better. It wasn't until the last two years that I've seen this change in emphasis. I hope that the customer again becomes number 1 and up selling as a tool for what the customer needs, not just to spend more.
After my 12-30-2919 servicing of my car, the AM reception has been very staticky. With my recent servicing (02-11-2020), I was told it cost $350 just to check the antenna. I thought to be too much and opted to not have the antenna checked.
This is my 2nd new car from Nissan I have been treated very well from everyone there Thank you.
Today, I might say was the “FIRST” time ever for me that someone at Nissan actually went above & beyond. Tarell Russell was the gentleman’s name of the one who helped me today, & Zach Thomas was my service technician. Not only was Tarell super friendly, but actually seemed genuine! I’ve not had a good experience basically since the moment I bought my car at the Nissan dealer at St Clair Auto Mall. (That’s another whole story), but I left there today happy I went there! Thank you, & I hope he receives some recognition for a job well done. CAROL D
Yes I was completely satisfied with the service, and the speed that it was done. Thank you
Social