Communication was fabulous. No complaints
Did not receive loaner as stated and tires are not set to correct pressure after rotation as stated in vehicle report.
Rob was great! Took good care of my needs
Definitely was treated well and received prompt service
Excellent and courteous staff!
I know for a fact they stated my tires were rotated and they weren’t. I marked them just to see and no they were not. I called the manager and he wanted me to bring the vehicle back and time wise it wasn’t good for me too. I hope they changed my air filter but who knows. How do you trust what they do at all. Very disappointed.
I really enjoyed my experience. The service advisor was polite and professional. I was pleasantly surprised when the advisor told me the tires I bought would be $200 less than originally quoted. I would definitely recommend Auffenberg Nissan to my friends and family.
An hour and a half recall service was in reality a three hour wait. Otherwise, good service.
Great customer service from beginning to end!
You all finished my checking in the middle of The Young and the Restless????. Nothing else to complain about
I tried to pay my bill by phone, was transferred to 6 different people and was still unable to pay over the phone. I was told I could copy my license, my card and sign my name on a blank piece of paper, email to the office and at that time I could submit payment. I had to cancel my appointments, have a friend drive me the faculty so I could pay for the diagnostic bill. When I gave up my card for payment, I was not required to show any form of ID. Very confused as to the so called “security precautions” that was to be in place.
It was overall a very good experience. Tarrel was a pleasure to work with.
Looking forward to your survey thanks
Auffenberg Nissan of O’FALLON has the best service department ever
Service Advisor was great
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