Ashli was great & kept me informed about progress.
Mark was busy...Brad came to me and immediately took care of the issue with my wife’s car...Thank You
Thanks for the Loaner vehicle and for fixing my Jaguar F-Pace! My Jag looks and runs great now, and Ashli did a great job coordinating required repairs and keeping me apprised of progress! ????????
Received text stating they would be finished with my vehicle soon. Would call me when to come get it. Never heard from them.Then I tried calling them, no answer.
As long I have a Ford vehicle it will be serviced at this dealer
Brad’s professionalism continues to result in excellent service. He is very knowledgeable and a great detail manager. Greatly appreciated and will probably result in my future car purchases. My Type F Jag is simply amazing.
Service proceeded as expected from an outstanding service department such as Island
I have always found your service to be excellent
Always a pleasant experience
Graham is a real problem-solver, and I am grateful for his persistence and excellent customer service. I tried making an appointment by calling service directly. The phone was answered by Brad who suggested “Quick Lane” for my 60,000 mile Lincoln maintenance. The call was answered by a woman in sales whom I tried to make the appointment with, and after explaining, she then forwarded the call to Graham where I simply asked for a “Quick lane” appointment. After arriving 4 days later (today) I found out from Graham that not only was the 60,000 maintenance a “Major” maintenance milestone worthy of the appointment I had originally requested, but also that the rebate from purchasing 4 new Michelin tires had been denied, too! Graham did as much as he could regarding the “Quick lane” and advised me that I would have to return to properly have the full milestone maintenance performed. He also tried to find out why the documentation from the tire replacement was not received by the Lincoln rebate center, but he ran into the same roadblocks with a faulty number as listed on the Lincoln message center: ****-****-xxxx re: Ticket #HK958922. The number answered with the automated: “calls from this number are refused.”! I called and got a telemarketer trying to sell me “Ambassador Auto Savings” from a man named Dimon and the company: “Protect My Car” as he indicated and kept asking me for my phone number to complete my purchase?!
I am grateful for Geaham’s Help today despite the numerous failings of the Lincoln brand and misdirection of Island’s service department.
Ashli and her team in the service department were awesome. Everyone was so helpful, courteous, and kind. It was so nice to be kept up to date on the status of my vehicle. Wonderful experience. Thank you.
Ashli was extremely efficient throughout the entire process. I was kept informed of the progress and the issues I was having with my vehicle were resolved. Thanks to the whole team
I have to say that Mark was fantastic! This is my first service experience with your dealership and it went very well. I am particular and wary. Moving to a new area I traditionally spend some time looking for a service provider that is based on service and not gouging. I think that this has alleviated my apprehension quite a bit.
Ashli has helped me for almost a decade she is one of the reasons we have purchased 5 jaguars from your dealership
Every time I come into the Quick service oil change lanes the gentleman at the oil change desk always ask me if I could come back another day. He says they are short handed explaining that he would only be able to do an oil change, no tire rotation, no filter change or anything else. I purchased a platinum service plan with the purchase of my vehicle and have been truly disappointed. This is not a single occurrence as this has happened the last 3 times. Also, the last time I had to return as I noticed my tires were noted rotated.
Keep up the good work Mark.
Mark does an excellent job, he actually cares about the customers this is why i drive a Lincoln
Fair pricing. Good communication. I drove here from Orlando after being less than satisfied with LR Orlando and it was worth the trip. I will be coming back for the next service.
I’ll be happy to fill out a survey. I’ve always had great service at Island.
Quick courteous service, Mark is always pleasant and respectful to my needs. Always a pleasant experience dealing with your service personnel. A satisfied customer for over 30 years. Love my MKZ
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