You keep it running and Ashli is the best. What more could I want?
Mark is the best. Always smiling and a pleasure to work with
RM
My only comment is that my car was much dirtier (looked like it was sprayed with muddy water) when it was ready for me then when I left it. The car was recleaned.
Mark is the consummate service advisor....within the
last five years Mark has serviced all of my Lincoln
Town Cars...I am currently down to three.
He’s truly the goodwill ambassador for the Island Lincoln dealership.
Ashli Barrow is very good at communicating with her customers, which is key in the service industry.
Always friendly and accommodating.
Frazzled I arvd after confusion of a jump start. With sense of humor & professional finesse, Graham took charge & arranged routine maint. as well as new battery. Soon was rtnd to my now spotlessly clean MKS... got a haircut as well. I left relaxed from flawless care of sedan & myself. Thank you for making the visit a 'service experience'!
Everyone that works there that I've interacted with has been very polite, courteous, and professional. Ashli was phenomenal and made me feel at home!
Lenny from sales is boss!!!????
I have been coming here for about 10 years now and would never bring my truck anywhere else. Mark is exceptional and makes it effortless to work with... Mark always works with you and gives his personal best every time! He doesn't try to do you wrong at all!
Only issue was that I had thought that a tire rotation would also be completed at the visit. Speaking specifically for Brad, and the customer service experience/exchange that occured - undoubtedly there are no issues. He was wonderful and precisely what we would expect as a representative to the brand.
I love coming to the dealership for any service work, we are always treated like individuals and not a number.
Considering we had an unexpected costly expense with our Navigatir, Graham did everything possible to soften the blow of bad news.
Friendly, prompt service!
He did a great job and Donald Trump and I appreciate him!
Mark was very nice, personable, and efficient and accommodating. Thank you.
John
Excellent service, timely,
Efficient and comfortable surroundings to conduct business while waiting on my car to be serviced. Very satisfied.
Software update made a huge difference
On this occasion as all in the past we feel that the service was top-notch. Island Lincoln, Mercury consistently provides the best service of any dealership we have ever dealt with. We have been customers there for 19 years. Mark Lauretta always provides friendly, courteous service promptly and carefully oversees the project to our satisfaction.
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