McGrath Acura Libertyville Auto Repair Service Center

The guy up front wasn’t friendly at all. I’m use to feeling welcomed when I come to acura. But lately the guy that has been helping me when I come is not friendly at all Mu car wasn’t cleaned and they just vacuum the front but not that back. I was very dissatisfied

Jordan made the service experience go smoothly.

Jordan did my oil change and cleaned the car for me. He also answered all my questions while I’m getting used to the new car. He helped me understand why I was getting such low gas mileage. He was very friendly and informative.

Jose was very helpful and kept me updated on the stats of my vehicle.

Nick is awesome, nothing more I can say. He delivers the highest quality service and communicates tremendously effective.

Thank you!

Clear communication. Smooth visit as always. I like the updated waiting lounge and the great wash job! Thanks!

Great service and comfortable waiting area with nice amenities

Excellent service by Jose. 10 out of 10.

Ok

I bought my car at the Morton grove deliver and it was the best experience I did not know this dealership was so close to my home so from phone call schedule for appointment to final wash of car and follow up call I am thinking of coming back to your dealership to trade an up grade The best service I have ever had without the pusher sales Thanks

Solid person. Explained and reviewed my options. Double checked time lines and set agenda for next appointment. In addition I was happy to See one of your original professionals, he had a bread and been with you over 11.5 years. Happy to have done business since 2010.

NONE

Jose did a great job to help me with all the work.

Very pleased with the service and communication that Jose provided during my repair.

Jose was great! He made sure to communicate with us on additional services that were being recommended on the maintenance of our vehicle and was thorough, transparent and attentive throughout the process. Thank you Jose!

Job well done...

Nick was great! Very courteous and thorough

After my service was complete, Jordan and another worker helped me figure out the sound system in my car! I was so appreciative and finally have sound in my back rows! :) thank you!

The oil cap was not replaced after the oil change. It wasn’t until the following day I noticed some oil on the garage floor and a distinct odor. After lifting the hood, there was oil splattered above on the hood and engine compartment. I found the oil cap that luckily didn’t fall out while the vehicle was in motion. But even more grateful there wasn’t any other significant issues while my wife drove the vehicle. I called to speak with the service manager about the issue today and was told there wasn’t one available nor did I get a call back. Nick was great! He was not the issue. The rest of the process was not up to par and negligent. This was my first visit at your dealership for service and I doubt I’ll return except to have the fluids topped off. I hope any issues related to this incident will be resolved accordingly and in a timely manner. Tony G