Jose was wonderful! Very polite and explained everything very well. I brought my daughters car in because the check engine light came on. It turned out to be just a loose fuel cap, which I noticed later, is clearly written on the cap to turn it 3 clicks or the check engine light will go on. After seeing that, I really appreciate Jose not making feel like an idiot for bringing it in!
Jordan is very professional.
I can’t be more complimentary about my service experience. Kelli, Nick and the entire team made my unusual situation seamless. Short story is that I got a flat tire late on a Saturday and was leaving the next day for vacation. I would be returning the following Friday, hoping to get the work done that day. I called and explained my ideal scenario.
Everything was “Of course, we can do that, no problem.” Proof was waiting for me on my return. They gave me a 9am appointment, my towed TLX arrived around 8:15am, the tire was ordered and waiting, and I was out before noon. I was beyond appreciative and astonished. Never have I ever had a better customer service experience, and I can’t imagine any other dealer stepping up as they did.
On a 1-10 scale, I would find a way to submit an 11. You have raised the bar to new heights. Kudos to McGrath’s service team, and a company culture that believes in going above and beyond.
Excellent service really really good????
Very helpful friendly service pays attention to my needs
Jose and the team took great care of us!!Thank you
Appreciate getting it in right away!
Always nice to work with Nick! Very efficient and knowledgeable.
Nicholas is always very friendly and kind when I visit the dealership. My usual service rep is no longer at the leadership. Another employee recommended I use Nicholas. He was great. Will request him in the future.
Awesome like always this place is amazing
Jose R explained everything to us and he was very helpful.
The car seems to be running great! Thank you!
Bonnie H
Jordan, Nick, Jose, Tom, and the drivers were all so very helpful every step of the way, always giving me excellent personal and professional care for transportation, updates, and resolving the issue with my car.
Thank you so very much!
Once again Nick delivers with the solid customer service! Thank you!
As always, the service was excellent! Nick was helpful and explained the service process. Car was completed quickly while I waited comfortably in the waiting room. Thank you!
Friendly service. Vehicle completed when promised
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