Thank you Gerda for the amazing service assisting our family!
Gerda was great! Car isn’t tho:)????????
Give Nick a bonus and a raise!!!
Steven prides himself on delivering what he promises.
I've bought many cars through this dealership and I am always very satisfied with the service and cars.
They misinformed me of what my service contract covered.
Excellently handled the issue and resolved quickly, really appreciated.
Very professional and courteous as usual. Remodeled store is great.
Gerda was amazing! She was very helpful, friendly, and personable. She took great care in listening to me describe my issues and took very detailed notes to insure all my concerns were met. She was a great communicator and turned a bad day into a good day. Thanks Gerda!
Send to my wife cell ****-****-xxxx
Good service
While I was completely satisfied with how my Service Advisor, Jose Rodriguez, took care of me, I am less so with the actual service. Apparently, in prepping my car up after the service, a technician neglected to secure the driver's side sway bar link. I found this out when, a day after the service, I turned my wheels counterclockwise all the way and I got a grinding noise. Afterwards, I looked through the gaps in the driver's side wheel and saw an unsecured suspension piece. I have always been very satisfied with Acura's technicians for the last 7 years of my TLX ownership. I will be calling on Monday to see when this can be repaired. As this appears to be technician error, I do not expect to be charged for correcting this.
So, Jose Rodriguez gets an "excellent" grade from me, but the technician who worked on the sway bars gets a "needs severe coaching."
Thank you,
Pearson M
Overall great experience, my vehicle was serviced as requested and on time.
Excellent service from Jose
The service was handled in a timely and professional manner.
Jordan is great! Very helpful and attentive and takes the time to describe the work that needs to be done etc.
Jordan and the rest of the staff were professional, easy to work with and timely. I will continue to bring my Acuras to this dealership because of them.
Thanks for the great service..
Thank you again Team Acura of Libertyville! The staff always provides excellent service, and are all super friendly.
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