Service Center

Real Reviews From Verified Customers

Stanley S.
4 out of 5
4/11/2019
Nick is awesome. As a matter of fact in addition to my service.being.done,.I had him quote out my windshield and once insurance.gives the green light you will take care of.as well. Nick is always professional, nice to work with and treats us like family. Thank you
Adedapo A.
5 out of 5
4/10/2019
Muhammed was friendly and excellent about keeping me updated on the status of my car. I
Patricia W.
5 out of 5
4/10/2019
Thank you!
Thomas F.
5 out of 5
4/10/2019
Work was done in a timely manner, 100% of items were taken care of! Communication was outstanding. Facility was clean and staff was professional
Todd H.
5 out of 5
4/9/2019
Nick did a fantastic job. Personable, had me in and out with a loaner in no time.
Curtis P.
5 out of 5
4/9/2019
This routine service visit (oil change & tire rotation) was completed in your usual efficient and courteous manner. I'm completely satisfied!
Joan D.
5 out of 5
4/9/2019
Nick is very customer oriented. He is informative about what care was given to the vehicle and follows through with what he says he will do. Wonderful guy, he is the reason I bring my SUV there.
Phillip N.
2 out of 5
4/9/2019
We are tired of having excessive service recommended that is not reflective of our car’s repair history. I had even highlighted what wasn’t needed when I made the appointment. It seems McGrath’s business approach is to recommend as much as possible based on the odometer versus the history of the car.
Laurie W.
5 out of 5
4/9/2019
He was great.
Shanan J.
3 out of 5
4/7/2019
Nick went above and beyond for me. I had a coupon for a free oil change from the old management and he was kind enough to still honor it. It was my year anniversary with the car and oddly enough my first oil change due to low mileage.
Brad D.
5 out of 5
4/7/2019
Great job, friendly staff.
Chris A.
5 out of 5
4/7/2019
Oh wow Scarlett was on point at her duties. Scarlett did an amazing Job! Acura Service did a great job on hiring her on that position! She had walked through the details that was done on my vehicle and answered my questions quickly! Well done Scarlett!
Micah A.
1 out of 5
4/7/2019
We brought our car in to have the speakers fixed on it. While that was not the only repair to be made, it was not fixed. We live 90 minutes away and only brought the car in here because this is where we were purchased it. The entire experience has been terrible.
Mariam E.
5 out of 5
4/7/2019
Muhammad was fantastic to work with. He was kind, explained the service and facilitated getting me a loaner. I appreciated his customer service and will definitely reach out to him the next time my car is due for a service.
Sarune B.
4 out of 5
4/7/2019
Great work. Couldn't have asked for a better service experience.
Kevin F.
5 out of 5
4/7/2019
Thank you.
Tom S.
5 out of 5
4/7/2019
Scarlet was very nice and very professional. Hope I get her next time
Arnel B.
4 out of 5
4/6/2019
From the moment of arrival to have our vehicle serviced, the Mcgrath Acura of Libertyville team exceeded our expectations. We had a couple of recalls and issue on our MDX so we already expected it may take a while. We asked Muhammed if a loaner vehicle was available. They didn't. But it wasnt really a big deal since we didn't request it when we made an appointment. He was still able to arrange a vehicle and staff member to drop us off to a nearby shopping center so that my wife, son and I could pass the time. An hour later they called to inform me that they were finished! They did a great job fixing the issue and completing the recalls! I will definitely be returning for future service! Nick and I believe Ben were also service advisors that we had a pleasure speaking with. Keep up the great work all of you and especially Mr. Muhammed Patel!
Fred D.
5 out of 5
4/6/2019
Nice service woman, Scarlett. Appreciate her help.
Frank A.
5 out of 5
4/6/2019
Muhammed is an exceptional service advisor, an asset to Mcgrath Acura

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