McGrath sends me text message about service status and says I can reply to the text. But when I reply to the text I get no response.
Also, when I picked up the car and drove it home the power steering was maki g loud humming noise when I turned. I looked a saw that fluid was below the lower level. But is was just in for engine overhaul and belt changed. I thought this would have been checked.
As always, Nick L. was very responsive and pro active to my MDX service needs. Always kept in contact through servicing. Thanks Nick.
Nick is outstanding. He is so nice to work with as he listens, checks into, and explains all things going on with my car.
Jason does a fantastic job. His attention to detail and commitment to providing excellent service is unparalleled in my experience with other dealerships. Thanks Jason..
Nick is a go to person, very informative. Serive is always commendable, He always take care of every detail that requires fix.My special thanks to Juan for always keeping the team to deliver as they committed.Overall excellent service.
Nick is fantastic, he's been servicing my vehicle since I got it over 7 years ago!
I am very disappointed that the Bluetooth is the cause of draining my battery. I’ve serviced both my Acura cars through your team and when the Bluetooth went out, we had your team replace the Bluetooth and battery. If you google Acura, the Bluetooth is a known problem on all Acura cars and for your team to not convey that to customers, I feel disappointed because I trusted your team's expertise and honesty. It does not feel good to pay for new Bluetooth a few years ago and have to pay again to disconnect it because it is draining my battery. The service of disconnecting the Bluetooth should have been waived.
Nick listened to our concerns and action was taken. Much appreciated!
I have not received a survey. I think my son’s email account is in your system. The email to be used for the survey is
Thanks!
We appreciate the convenience in taking us so fast and we’re very satisfied with the service.
Great timely service!
Thank you.
Everyone is always very friendly there and conscientious about good customer service!
Nick is always helpful and thorough. Thank you!
Jason is always so polite and extremely kind! He remembered that I had kids and when I told him I needed to pick up my kids and I was in a time crunch he was extremely efficient and respectful of that- definitely made my car a priority!! He’s WONDERFUL! I highly recommend Acura in Libertyville and Jason’s excellent customer service is a huge reason why!
Fast service, great customer service, friendly, comfortable place to be.
The best car dealership I've ever worked with the
He is very friendly and professional . Service definitely awesome.
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