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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4176 reviews 70%
4 star 1339 reviews 23%
3 star 100 reviews 2%
2 star 170 reviews 3%
1 star 140 reviews 2%
Review Us
Carmela B.
4 out of 5
9/20/2020
Thankful and appreciative
Arlene K.
1 out of 5
9/18/2020
Microphone is not working correctly. Ron explained that lots of people complain about this. Ron said he would notify Acura corporate. He did not write up this issue on my paperwork. I came in for a software fix -- emissions recall on the 2020 RLX hybrid -- that got done and recorded on my paperwork-this was what Bruce had called me for. There has to be a fix for the microphone issue. Please reply. Best regards, Arlene & Tony.
Megan B.
4 out of 5
9/17/2020
Beautiful job well done by you guys! I was in and out pretty quick and when I checked my car, I realized my floor matts were cleaned! I Was super happy, thank you guys!!
Janet I.
4 out of 5
9/17/2020
Nick was my service tech. He was great. Always takes time to explain things & very knowledgeable. I feel when Nick is my service rep. I'm always in good hands.
Mara S.
2 out of 5
9/17/2020
Service was great it given that I was prompted to have to come in due to emissions problem notification I would have expected Acura to cover the $90 cost for these seemingly inconvenient and non-critical evaluation, is specially given that I have been a loyal McGrath Acura service customer for years. Otherwise staff was courteous and helpful.
Manav R.
5 out of 5
9/17/2020
Awesome service experience! Couldn’t ask for more
Alexander M.
5 out of 5
9/17/2020
Fantastic service from beginning to the end.
Angelica C.
4 out of 5
9/17/2020
Nick is awesome service is the best nick always let me use my coupon to save a little more
Fred F.
5 out of 5
9/16/2020
Great job! Tony is the best!
James L.
5 out of 5
9/16/2020
Nick is always very professional & accommodating!
Julio B.
4 out of 5
9/16/2020
Love the service Dept. I drive from chicago loop and I have no problem driving 45 min for peace of mind. Thank you!
Robert W.
5 out of 5
9/16/2020
I always love having Nick. He has so much knowledge and experience. He also is so respectful to everyone!!!!
**** W.
5 out of 5
9/16/2020
Nick was very professional and helpful with the questions I had regarding my car.
Marianna T.
5 out of 5
9/15/2020
As always service is exceptional.
Irene U.
4 out of 5
9/15/2020
It was a new experience to be treated so well and quickly at a dealership. I felt welcomed instead of being a nuisance.
Daniel R.
5 out of 5
9/15/2020
Always have loved the service at Acura of libertyville.
Wanda M.
5 out of 5
9/14/2020
Fast and efficient
Tyisha J.
2 out of 5
9/14/2020
Not great want never come back
Sarune B.
4 out of 5
9/13/2020
Everything about my visit was top notch. Nick seemed ready for me when I got there, got the car in quickly with minimal fuss, the job was done sooner than his time quote, and he got me checked out quickly as well. Perfect service.
Patricia B.
4 out of 5
9/13/2020
Have only bought my cars from your dealership. Great service and always fair prices.

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