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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4176 reviews 70%
4 star 1339 reviews 23%
3 star 100 reviews 2%
2 star 170 reviews 3%
1 star 140 reviews 2%
Review Us
Yoshikazu T.
5 out of 5
5/29/2021
Excellent
Gerardo G.
5 out of 5
5/29/2021
Keep up the good work
Vivianne B.
3 out of 5
5/29/2021
Tim was very personable. Took time to listen. This was my first time to this dealership. Recently moved from Naperville where I used the Naperville Acura Service Department. Very Satisfied.
Keith M.
5 out of 5
5/29/2021
Awesome ambassador for the dealership Definitely 5-star associate. Friendly, professional, good listener, Great attitude. Excellent effort put forth
Judi R.
4 out of 5
5/29/2021
I am new to the area and this was my first time at the Acura in Libertyville! I will come back anytime I need service on my Acura. From the time I drove up with questions until it was diagnosed, part ordered and replaced, they couldn’t have been more friendly, knowledgeable and accommodating. Thank you for your service.
Gail H.
4 out of 5
5/27/2021
Tim and the Acura team provided great customer service.
Not Provided.
4 out of 5
5/27/2021
Nick is an excellent Service rep, he always patiently explains details and advice on required service. Thanks for providing quality service.
Catherine H.
4 out of 5
5/27/2021
Everyone was very courteous and the work was completed in a timely manner. Plus I appreciated the car wash too!
Sharon D.
4 out of 5
5/27/2021
Always prompt and courteous. Job well done.
Eric S.
4 out of 5
5/27/2021
Outstanding service, couldn’t be happier. Will always give McGrath my business
Prentiss L.
4 out of 5
5/26/2021
Tim Cameron delivered a professional, friendly service advisor experience! Tim and the McGrath Service Team not only completed the appointment for my required 2020 TLX A-Spec B1 maintenance service, but they also were able to complete a recent Fuel Pump recall while I was there for the B1 service. In doing so, they assured that I did not have to return again for a separate recall service appointment. Again, compliments and kudos to Tim and the entire McGrath team - much appreciated
Steve W.
4 out of 5
5/26/2021
This my second encounter with Nick. He has always very courteous and willing to please the customer.
Monica G.
5 out of 5
5/26/2021
Great service!
Yoshikazu T.
5 out of 5
5/25/2021
Excellent job
Jeff G.
4 out of 5
5/25/2021
Everything WS great
Carey B.
4 out of 5
5/25/2021
Nick is excellent and very accommodating
Magnai T.
4 out of 5
5/25/2021
????????????
Anna K.
4 out of 5
5/24/2021
Nick is always great! Keeps me up to date on the status of my car and is honest with what is most important to take care of.
Kevin Z.
4 out of 5
5/24/2021
nick is always consistently providing best customer service.
Ryan H.
2 out of 5
5/23/2021
Nick L was great. Just disappointed that Acura still hasn’t fixed the known squeaking brakes issue (1yr plus) and the screen going from dark to light, driver mode not available, speakers popping when radio turned on. Disappointed that a premium car has all these issues and no real urgency to rectify the problems.

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