He was very helpful. Thank you again
Nick always delivers the best in customer service!
Nick was helpful. Online scheduling was great and simply. I got in the following business day
I waited for the car and it was done as advised
Great service and will continue bringing my car for service here.
Overall, great customer experience! Lenny was professional, polite, listened to my requests and questions and gave me an accurate timing estimate for my vehicle’s maintenance.
I continue to be super impressed and happy with McGrath Acura’s service department.
Kevin and the crew was awesome. Throughly explained my options as I had extensive service issues but not all were urgent. Kevin explained everything and took the time to made sure I knew my options. He and the techs got me in and out in less than two hours which given the service needed that was expected just as Kevin said. Car was also super clean when delivered. Thanks all. Will be back.
Nick was tremendous! The reason I always take my car to the dealer is because of people like Nick. He always goes above and beyond!
Liked the hospitality and very thorough on explaining everything about the service enjoyed my experience there definitely will keep on going back o this Acura dealership
If Nick were to move to another dealership, I’d follow him!
Kevin was very friendly and professional. He kept me informed of the status of my car while I waited. Great timely service.
Excellent professional service
Very well run service department
Great service, as always. Thank you
This is minor but your standards have been so high that it bothered me. Nick was busy at his station when I arrived and other service people walked by. No one greeted me or said “I’ll be with you in a moment.” He was polite when he did talk to me. Before I left I needed the restroom and so did another customer (male). The women’s room was closed and the men’s had a “women” sign. We asked someone working in a nearby office for help and he was polite but said we should take turns in the restroom and I should ask the male customer to guard the room while I was in there. Clearly hadn’t occurred to staff that this might arise. Finally, when my car was ready the exit garage door wouldn’t open and after a minute I beeped for help. A staff member came and activated the door without looking at or speaking to me.
Nick and Bruce have been great to work with over the years since we purchased our MDX!
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