On line chat and doesn’t work well. Some customers like to do online only . I’m not sure that my online scheduleing was actually submitted. The second attempt by the phone confirmed an appointment that was not delivered on line . Other than that service was professional.
I was kept informed the entire time my vehicle was in the shop
David Pisani my Service Attendant was very rude and charged me for a Diagnostic which I never asked for. Then after I refused to go through with the scheduled service he became very unprofessional and gave me some paper work and told me to pay then someone will get my car for me. Nissan Dealership has just lost a customer for good. I will become a patron at a Auto Shop that's treats me like a human being. Goodbye and Good Riddens.....
I was recommended a tail light and was told it was out of stock, so I asked if they could pick it up locally?, I was told I’d be called back to let me know, I got no call back. I called and left message and still no call back?
So I called and talked to parts and they told me that the closest one was in LA. So I called Lily again and left message to please order the tail light and call to let me know she had ordered it, still nothing??
She was nice, but it is a safety thing for me to have my tail light working. ????
Juan melendez was very professional and helpful since day 1 he really understands what customer service means..they could of wash my car tho????
When is the best time to come in for an oil change 3 hours of waiting is really too long
Completley satisfied but one issue I went in for the problem is still happening
Problems resolved. Thanks
Lily was very accomodating, explained well your concerns, kind with a welcome smile
He is always helpful and thorough, gets right on my vehicle every time , a true professional.
They whole staff was very welcoming. I will be bringing my vehicle back to get serviced again. Everyone was very helpful and attended to me as quickly as possible. I would have to say in my experience this is the best Nissan dealership I have been to by far.
The mechanic forgot to check my breaks initially during the tire rotation, but thanks to Juan who caught it got done but I then had to wait another hour to switch out the rotors which were under warranty. I ended up missing an appointment because of how long it took.
I came in for a recall they found a couple items that needed to be fixed like a chip in the windshield and they took care of that and a timely matter. what I don't understand is why it took four and a half hours and they told me it would take two?
Juan was very helpful and answered all my questions.
Herman Rivas is the best service advisor. He treats me like family & I appreciate everything he does in acccomodating me with servicing my car, with a rental car while my car is in service.
Jerome A
Nicki & Herman are my only service reps they always take great care of me. Gio is the only tech I let work on my car. It's very important to me to have people I can trust. I love my squad.
Everyone was nice and helpful
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