Nice customer service thank you Crystal
David you did a great job with your customer service , but your technician didn’t add windshield wiper fluid to my car , how I know is because I had to add from my own personal use .
Thank you
I HAD A 7:15 APPOINTMENT. THE FIRST CAR IN THE GATE. I KNOW THERE'S ALWAYS A WAIT FOR YOUR TO BE COMPLETED. I'M WILLING TO SIT & WAIT WITH PATIENCE. BUT, I SAT & WAITED FOR 2 HOURS WITH NO STATUS, NO UPDATE FROM SERVICE ADVISOR DAVID. I WENT TO DAVID & ASK FOR AN UPDATE TO WHAT IS WRONG WITH MYVCAR. HE SAID IT HASN'T EVEN BEEN TOUCHED. 2 HOURS NO STATUS, NO UPDATE & HE DIDN'T EVEN CHECK UP ON THE FIRST CAR IN AS TO WHY HASN'T IT BEEN WORKED ON. I ASKED TO SPEAK WITH THE SERVICE MANAGER NIKKI & GOT THE CAR MOVING TO BE WORKED ON. BUT, STILL NO ANSWER TO WHY THIS HAPPENED. SHE DID GIVE ME A COMPLIMENTARY OIL CHANGE FOR NEXT TIME. I HAVE ALWAYS BEEN SATISFIED WITH YOUR LOCATION BUT, THIS SOMETHING WENT WRONG.
Disappointed with the service, there was puddle of oil on my driveway. Found to be sump plug was left loose. Can provide photos if needed. Totally disappointed.
Made an appointment for an oil change, still waited a long time. Had to let them know not to wash my car because of how long they were taking
Herman and lily were very helpful and pleasant to work with . They receive a 110% satisfaction from me
David was a great help to me. Thank you David very much
I like the way he treat me he was professional
Great service best costumer attention and promptly repair service and feed back information needs
Your service/maintenance department staff are all fabulous. Juan is THE BEST! He totally understands my descriptions of noises and squeaky sounds and movements of my car. I thank you for having such friendly and competent employees.
I'm verry happy with the service provid by juan he was very professional thanks tfor take care my vehicle
Herman and the Fontana Nissan service team are by far the best team I’ve had the pleasure working with for repairs to my vehicles, the proof is in the pudding and that is why I keep coming back over and over again....Keep up the good work! See you guys soon!
I told the advisor my air conditioner isn’t blowing cold and to have the mechanic check it but apparently this was not addressed because my a/c is still not working properly and I didn’t get any advisement on my a/c when my maintenance was completed.
David was wonderful and helpful However my car
Is still not working properly it is continuing to hesitate
When accelerating and jerk when changing gears
There are also traction problems
I wasn’t sure if I’d make it home and I’m afraid to
Drive it
The only two thing I didn’t like was that the play room for kids was dirty and boring they didn’t have any toys for kids in there and all they had on the book shelf was 2 cooking magazines and they were ripped. Also the auto team were pretty unorganized.
He was very knowledgeable in explaining what need to be fixed with vehicle. Very nice.
David was very helpful
Prices are a bit higher there but all in all I’m satisfied with the work.
I will be taking my vehicle to a less expensive mechanic though
Thank you so much
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