Herman was very professional and polite, he answered all of my questions thoroughly and clear. Im happy he helped me.
I had an appointment at 8:20am and I did a drop off to fix minor areas on my vehicle and I never received any update the whole time it was there! They had mention when placed appointment that I will take up to 4 hrs there & it was over 4 hours! Over 4 hours for nothing , they did not inspect my vehicle until I called them and the called me 30 mins later to notify me that none of the areas I took the vehicle for will be covered in my warranty ! That is ridiculous I will be going over my warranty and calling Fontana Nissan back to speak with a manager !
Very courteous, and kept me updated.
Today's experience was nothing like I've seen here before. To many things to list but a three and a half hour wait when you have an appointment is ridiculous along with no safety standards in place for customers protection during a pandemic. I'll write an email with more detail.
Juan was very informative when I was asking what I needed on my car! I always get great service from him!
Very good service thank you for making this very comfortable for us in the time.keep it going thanks you and your staff
Buen sevicio al cliente!!! Aunque nunca avíaTenido problemas con un carro Nissan pero, me ayudaron muy bien gracias al sevicio al cliente de el joven (Juan melendez) gracias por su ayuda
Had a 9:40 appointment for a simple oil change and my car did not get into the bay until about 11:20. By that point there is no understanding of have a appointment if it is not going to take about 2 hours to get a car into the bay.
We appreciate the speedy service and availability of same day, no hassle financing. Solutions without the stress, thank you!
Special thank you Fontana of Nissan for taking my expired coupons. And thank you Pamela for going the extra mile for checking out to see. And for getting my own service attendee Lily Shockley. Great Customer Service a job well done. And thank to the Owners of Fontana Of Nissan....even check on my car for me.
FIVE STARS ALL AROUND ?????
Always excited when Lily takes care of my cars. She is very on point and makes sure we are taken care of
I did not receive the guarantee I deserve
Buen servicio al cliente. Muy satisfecho.
Great experience! Glad a long running issue was identified and put to rest!
David is always awesome. Responds quick and keeps me updated
A 9:00 appointment to change a battery should not take 3 hours.
If you are short handed, don’t make so many appointments.
All employees were great.
Your dealership should have a package deal for oil changes.
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