It was the worst experience I’ve had since I bought my 2023 Hyundai. I came in for a routine oil change and maintenance that was covered by Hyundai, but I was told that the dealership changed their policy and no longer providing courtesy maintenance oil changes and I have to pay , unless I come in after the car has 24,000 miles. My car had 19,000 and she tried to tell me that it will have sludge in the motor if I don’t. Really , I’ve already changed my oil twice since I bought the car and never had this experience.
Adrienne is always so nice and helpful when I come in to get my car serviced. Everyone that works here is amazing. Thank you!
You service team needs to learn how to communicate with people. Each time my car car has been in there (even this time) my car has been there over 7 hours with no communication. I’m the one who reaches out and it takes FOREVER for the service team to respond.
Christian was outstanding he answered all my questions and concerns
Thanks for helping me everyone
David was very nice and made sure I knew what was wrong
Not happy at all The service is great “customer service”. They didn’t resolve my issue with the blue link app
Why charge 3% on credit cards.
Why tell customer 2hrs. When it's actually almost 4hrs. Y'all have to be honest with customer.
Christian Olmos was great . But the the service that they supposed get done to the car, it didn’t get done like rotating the tires. The tires were not rotated in the car and they told me it got done.
Happy with service. Wait time is awhile, but other than that. I'm happy. My Service Rep was very nice and attentive.
Thank you for the great service and for following up! Alyssa Hernandez was fantastic—professional, knowledgeable, and made the whole experience smooth and stress-free. I’ll definitely keep an eye out for the survey and will be happy to share my feedback there as well.
David helped me in making the experience worth while …explained everything and answered question well.
Bill quoted was somehow big but he assisted to find a reasonable coupon that brought our payment on a reasonable price .
Thank you.
She was awesome and so helpful
Always a great customer service!
Great customer service. Very happy with my Hyundai vehicle and am impressed by the top to bottom care provider to ensure customers that look after their vehicle are treated fairly by this company. I highly recommend Hyundai vehicles and look forward to driving a new one when I have to retire my beloved Santa Fe.
Alyssa was very helpful and explained everything well. I felt totally taken care of. Thank you!
Thank you David and Adriana
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